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The benefits of personalization in the hospitality industry far outweigh the challenges. Personalization will create that "wow" factor and a memorable experience for guests. First and last impressions bring guests back to an establishment. Word of mouth brings new guests to an establishment. So, it is important to personalize experiences and leave guests with an experience they will never forget. READ MORE
Abstract Did you have a mentor in your career? Mentors provide valuable support to their mentees by guiding their careers, onboarding new positions and generally acting as a confidant and advisor. You can also ask yourself should you be a mentor? This article will discuss mentoring traits, skills and abilities, mentor-mentee matches and creating mentor programs. READ MORE
As competition for occupancy becomes more fierce hoteliers are often faced with the question "Should I, or shouldn't I?" when it comes to reducing rates to drive more heads in beds. Oftentimes the best answer is no, but the question warrants more exploration. Let's take a closer look at rate discounting and explore some opportunities in the Retail rate segment. READ MORE
Hotel industry technology is evolving. This makes keeping up with advancements challenging. There are ways to learn emerging technology innovation and adoption though. From conferences with expansive showrooms to formal education, platforms available to hotel industry professionals are numerous. Which strategies are best are not necessarily well understood by industry professionals though. This article outlines the avenues for learning about emerging technology. READ MORE
Technology continues to change how hospitality organizations deliver services. It is perhaps an opportune time to explore in what ways technology impacts employee stress at work. This article begins to examine this aspect of technology inclusion in hospitality service processes. The author hopes that this article will open the way to discussions about managing the transitions to technology solutions. READ MORE
Hotel management is a powerful training ground for leadership, blending logistics, empathy, and strategic thinking. It teaches skills in crisis management, financial decision-making, tech adaptation, and global team coordination. With real-time feedback and high guest expectations, managers master emotional intelligence and service delivery. These transferable lessons prepare professionals to lead effectively in any industry, well beyond the hospitality sector.
READ MOREHotels are hubs of activity and the potential risk of a guest slip and fall or other incident is seemingly everywhere. What can the hotel management team do to adequately manage and reduce risk? This article provides an overview of operational insurance typically carried by a hotel, guidance for responding to covered claims when accidents occur as well as recommendations for claim prevention.
READ MOREDive into the way Selina is redefining the hospitality experience. Gadi Hassin, Chief Operations Officer for Selina Hospitality PLC, shares how the company stays at the top of the minds of millennials and Gen Z travelers. This article delves into the strategies for achieving operational excellence by integrating technology, sustainability, and putting personalized guest experiences at the center of their operations.
READ MORECybersecurity has evolved into a central business priority for the hospitality industry, with the CISO role rapidly expanding beyond technical oversight to strategic leadership. Based on RH-ISAC's 2025 CISO Benchmark Report, this article outlines the top three priorities identified by hotel cybersecurity leaders, and also explores the growing importance of cross-department collaboration, building a security-first culture, and embedding cybersecurity into corporate strategy.
READ MORETravelers are no longer just looking for a cozy bed and a good night's sleep. They want to make memories through life-changing travel experiences that are immersive, emotionally engaging and socially responsible. For hotel executives, this means crafting emotionally resonating experiences and showing care for the community. Can you excite and delight your guests while contributing positively to society and the environment?
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