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Conducting an effective performance review is one of the most important jobs a manager has. All employees want to know how they are doing. Yet many organizations treat performance reviews as once a year task focusing on employee raises. This article discusses the important steps to prepare and conduct a review while highlighting the need to diminish emphasizing pay and enhancing the focus on performance. READ MORE
This article explores the unique cybersecurity challenges faced by hotels, including managing a diverse technology ecosystem, high staff turnover, reliance on third-party vendors, and budget constraints. It emphasizes the importance of comprehensive security measures, regular employee training, robust access controls, and proactive vendor management to protect against cyber threats. READ MORE
Recruiting and building teams in a post-COVID environment has been a challenge, but it is possible and is a requirement for companies and properties to excel, especially in hospitality. Through the shaping of management training and the recruiting of team members with specific traits that complement culture, the re-building of amazing teams possible. It is, however, an investment that takes culture, energy, and commitment. READ MORE
Consider providing your newest generation of hotel guests an experience that nourishes their mind, body, and spirit and highlighting those wellness amenities pre-arrival. Market your local cuisine, fitness facilities, relaxation areas and premium bedding, meditation sessions and inspirational reading. Ensure guests check out feeling rested, re-energized, balanced, and healthier overall after partaking in your hotel's holistic wellness approach. READ MORE
On April 23, 2024, the FTC enacted a groundbreaking rule banning non-compete agreements across all industries in the United States. This landmark decision, which the FTC claims is aimed at promoting labor market mobility and preventing unfair restrictions on employees, has significant implications for the hospitality industry as it has traditionally relied on non-compete agreements to protect proprietary information, customer relationships and investments in employee training. READ MORE
In today's highly competitive hospitality market, trust is one of the most important factors in ensuring a company's profitability over the long term, as it helps bridge the gap between intent and action, transforming lookers into confident buyers. This article will show hospitality companies how to build trust and credibility with potential customers to shorten the sales cycle and maximize revenue.
READ MOREThe restaurant experience is constantly transforming, from new technology to changing menus, restaurants have to adapt in order to thrive. But one of the biggest challenges at the moment is how consumers have evolved, and what they are now demanding from an industry that is already competitive. A recent Lightspeed survey finds the biggest changes customers are expecting for an elevated dining experience.
READ MORERead any business journal and you will find articles focusing on how important it is for organizations to innovate. Watch any online business channel and you will see segments touting the same thing. In this article, you will learn how you can use famous movie quotations and the Velcro Theory to develop innovative business strategies that "stick" guests to your hotel.
READ MOREMentorship is the backbone of the professional sphere, especially in the hospitality industry. Maureen Rothman, Founder and Principal of Rothman Associates Inc., dives into the intricacies of mentorship in the hospitality industry, discussing the importance of the concept, advice for both mentors and mentees for making the most of it, and insight for other leaders looking to establish programs.
READ MOREThere is a lot that goes into hiring the best leaders. Learn how to stay focused on the process that will help you secure covenantal leaders for your organization. This article, along with the February and May 2024 articles on the same subject, as well as the series to follow quarterly, are all intended for any leader in hospitality at all levels and whoever makes hiring decisions.
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