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Valor Hospitality views food presentation as essential to creating memorable dining experiences that reflect its brand identity and dedication to excellence. With the launch of SAVOR, Valor's new premium food and beverage sector, the company enhances creativity, sustainability and operational efficiency into every dish. Through tailored concepts, consistent standards and impactful presentation, Valor's goal is to elevate hospitality across its portfolio. READ MORE
The ongoing labor shortage feels like the hotel industry was handed a crate of lemons, causing staff to work double time, leading to burnout, less-than-stellar guest experiences, and lowered revenues. But with some ingenuity, and tapping into new technologies, savvy hotel managers can whip up a batch of delicious lemonade for sweet guest reviews…and even sweeter profit margins. READ MORE
The year 2024 presented its challenges for hospitality industry. Labor shortages, creating a personal customer service experience, and streamlining hospitality services through technology are just a few to name. Moving forward, some existing trends will remain a challenge and some new trends may emerge due to a shift in customer expectations, technological advances, and economic pressure. READ MORE
Legacy Vacation Resorts (LVR) has made significant strides in 2024, expanding its business while deepening its commitment to sustainability and social justice as a Certified B Corporation. By aligning operations with its values, LVR has improved employee retention, operational efficiency, and revenue growth. Acquiring new properties, enhancing guest experiences, and expanding its sustainability initiatives, LVR continues to balance profitability with positive environmental and social impact. READ MORE
Artificial Intelligence (AI) is here to stay. Its application(s) are across sectors and will most certainly include the diverse service industry. The questions are how AI mesh with guest service and as a framework for effective communications. This article will discuss the use of AI in the hospitality industry for service, efficiency, and product enhancement. Examples and applications will be shared. READ MORE
Hotels are increasingly reliant on technology such as mobile apps, IoT devices, and AI. These technological advances improve hotel operations and guest experiences but also expose hotels to cyber threats like phishing, ransomware, and data breaches. To mitigate risk, hotel operators should be aware of the vulnerabilities of Wi-Fi networks, IoT devices, AI integration, and mobile apps, and they should take pro-active measures to adopt advanced cybersecurity protocols, regular employee training, and collaboration with cybersecurity experts.
READ MOREHotels face a critical decision when it comes to crafting their digital presence: Should they handle their social media internally or entrust the task to external agencies? This article delves into the perspectives of six industry professionals, each offering unique insights into the advantages and drawbacks of both in-house and outsourced social-media management.
READ MOREFrom mismanaged resources to overlooked opportunities, scaling efforts can easily falter. In this article, Maria Flores Portillo puts together a "Not-To-Do" list-a guide to avoiding the pitfalls that threaten even the most promising businesses. With this roadmap, readers will be better equipped to navigate the complexities of scaling while ensuring their business thrives in the long run.
READ MOREDigital marketing can be leveraged in many ways to drive guests to a hotel's website and ultimately on-property. As we navigate through the fast-paced digital landscape of 2024, the strategies outlined in this article-ranging from crafting hotel websites, management of online reputations, optimized hotel listings, to social media-highlight a multifaceted approach to drive guest engagement and bookings across all verticals.
READ MOREConsumers increasingly follow well-being routines and health hacks to stay healthy longer and don't want to skip their habits while traveling. To stay on top of this shift, hotels need to identify appropriate longevity offerings and focus on how they can better serve guests with daily health practices. Here are some of the opportunities and challenges they must consider.
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