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To create unforgettable experiences, event planners turn to hotel event managers skilled in attention to detail and anticipating needs. These managers can turn first-time clients into loyal, repeat customers by offering special touches. Denise Reid, Past President of the Event Service Professionals Association (ESPA), provides key strategies to help hotel event managers deliver exceptional service and ensure event planners return for future events. READ MORE
From advanced phishing attacks to deepfakes, ransomware diversification, bogus booking sites, and more, the cybersecurity landscape continues to change and hotels remain a top target. While companies are fighting back, threats still loom ahead for hoteliers. This article provides an overview of cybersecurity threats on the horizon for 2025 and provides strategies hotels can use to better protect themselves and their guests. READ MORE
Carol Leaman, CEO and co-founder of Axonify, explores three crucial L&D trends that are expected to shape the hospitality industry in 2025. She shares how staying ahead of the curve can help hoteliers and food service leaders empower associates and managers to create moments of delight for guests, improve operational efficiency and drive business success. READ MORE
Psychology of Pricing: How Perceptions Impact Hotel Pricing Strategies This article explores the psychology of pricing in the hospitality industry, highlighting factors such as customer perceptions, dynamic pricing, personalization, and ethical considerations. It emphasizes the importance of transparency and trust, illustrating how hotels can balance profitability with fair pricing to enhance guest satisfaction and loyalty while maximizing revenue through strategic pricing practices. READ MORE
The hospitality industry relies so heavily on its people, but how much do businesses really know about what workers are thinking and feeling? SafetyCulture's 'Feedback from the Field' study sheds light on a range of topics from job satisfaction, skills and labor, to tools, IT systems and AI. The results could be a wake-up call for those in management. READ MORE
Architectural design is an inherently personal journey that looks to the past and endeavors to envision the future. It requires crunching on the myriad of programmatic parameters and contextual limits of a predetermined brief. We avail ourselves of hard-won skills, technology, and tools fundamental to our quest. How can we make Generative AI a valuable tool in our creative process?
READ MOREHotel companies are starting to embrace new technologies based on advanced sleep science to optimize the delivery of the hospitality industry's most essential service, a good night's sleep. New technologies being implemented in hotel and resort properties include climate-controlled smart beds, circadian lighting, sleep-tracking devices, pioneering aromatherapy, innovative acoustics, and recent AI applications to sleep-lab analyses.
READ MOREBanks are cautiously re-entering hotel lending, restoring much-needed liquidity to the market. Yet leverage constraints and economic headwinds continue to challenge developers. To close funding gaps, borrowers are turning to creative, layered capital stacks, combining senior loans with PACE, EB-5, mezzanine, and private debt, to make projects viable and keep hospitality construction moving amid tightening credit conditions.
READ MORERegional transformation is a theme across the country and globally. It can be a useful tool(s) for economic impact on communities. This article will discuss the use of projects, such as feasibility studies as tools to build greater business opportunities and act as learning tools for students. Regional transformation can lead to a better quality of life and benefit tourism.
READ MOREFintech is transforming small business financing with flexible, data-driven solutions. With innovations like AI and blockchain driving growth, fintech is empowering underserved communities and creating new opportunities. These tools are leveling the playing field, helping small businesses thrive in today's fast-paced, digital economy.
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