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The U.S. is going through "The Great Resignation," so the hotels must be prepared to deliver top-notch employee experiences (EX) to retain staff. This article will discuss the external factors driving this new era of businesses prioritizing EX, how to balance EX and innovation, and how companies can make sure EX initiatives and solutions are operating properly and efficiently. READ MORE
Lack of measurement is keeping you from acknowledging you employees' needs. When it comes to employee retention, these issues are the key issues for hotel and resort executives: Almost a third of your workers are high-risk and ready to bolt at any moment; Employee behavior is driven by what is measured; Giving positive feedback about an employee's performance is like investing money in your business. READ MORE
As the hospitality industry reckons with a labor shortage, hotel owners and operators are evaluating new ways to attract and retain employees. From a design perspective, one strategy is to create a hospitality environment that appeals to both guests visiting the hotel and the staff members who work there. Applying the same strategies used in guest spaces to design comfortable and relaxing employee work spaces may be just the salve needed to build an engaged and loyal hotel workforce. READ MORE
Finding talent and dealing with employee burnout because of understaffing and pandemic exhaustion are two of the major challenges that face hospitality executives. In this article, we explore 7 strategies that address both issues. READ MORE
Efforts to implement effective HR approaches will prove futile in the era of COVID-19 unless hotels have cultures that genuinely care about staff. Despite the immense challenges stemming from the pandemic including temporary hotel closures that have forced staff to take unpaid leave, our resort has done everything it can to retain staff through training and development via innovative means. READ MORE
It seems today that businesses are always hiring and in need of employees. We can acknowledge the technological efficiencies for service which translates to fewer employees in some cases. However, there is still a need for a qualified workforce. This article will review recruitment and talent acquisition for our industry as well as planning for the next generation of managers and leaders.
READ MOREWhat travelers are seeking has shifted dramatically. Where once luxury was defined by seeing and being seen in 'hot' destinations, or by the sheer grandeur of the accommodation, today's discerning guests want their travel to be meaningful, authentic and sustainable. Now, they want to experience their destination less as interloping tourists and more as locals-albeit pampered ones-and that quest begins the moment they arrive at their destination.
READ MOREThe first generation of digital natives--Gen Z--join Millennials as the biggest target market of business travelers. With a combination of global awareness and digital presence, Gen Z travelers creates travel itineraries designed to mix social media-ready photo opportunities and travel vendors that support for sustainable development. That mix provides hoteliers guidance on how to accommodate these guests through the ways they differ from previous generations.
READ MOREYou may have walked by hotel food self-serve display cases or upscale beverage vending machines before without temptation, but it's worth a second look. The quality is improving, and it would be worthwhile to partner with local food and beverage purveyors to not only exceed your guests' locavore expectations, but to also find a quality F&B solution in the absence of a trained staff.
READ MOREIn an industry where luxury and comfort are often the principal offerings, hospitality is now witnessing a paradigm shift as customers increasingly seek purpose-driven brands and experiences that improve society. Today, social purpose is not just a trend but a core component of driving positive customer engagement. But what does this shift towards purpose mean for hospitality executives and marketers?
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