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When COVID-19 hit, millions of jobs were lost in the hospitality and casino gaming industries, almost overnight. It was an incredible and staggering number. However, after months of lockdowns, leisure travel and casino gaming are expected to ramp up in 2022. Meanwhile the demand for casino and hospitality executives and managers is clashing with a declining candidate pool and changing worker attitudes. READ MORE
Technology is influencing all aspects of hospitality operations. In this article, I explore the influence of technology on hospitality human resources. There is evidence that the pandemic has hastened the adoption of technologies supporting the evolving industry environment. The adoption of technology solutions in the hospitality industry, which considers high-touch interpersonal services as its raison d'etre, must be nuanced. READ MORE
The pandemic has forced the hospitality industry to reflect and recognize how to make their businesses prosper in times of societal and economic hardship. As the entire industry was brought to its knees, it's critical to recognize that while hospitality tends to be a wonderfully multicultural place to work, there is still so much room for improvement in terms of diversity among employees and in recruitment efforts. READ MORE
As hoteliers struggle with a labor crisis, new labor management technologies will play a vital role in ensuring a property's compliance with emerging labor laws. Not only can labor management technology ensure compliance, but developments in AI and automation can also aid in prevention and risk mitigation, ensuring an optimized and satisfied workforce while continuing to meet hotel business and guest service needs. READ MORE
The definition of what a dress code is and what it should contain must expand beyond "Do's and Don'ts" and specifying whether to wear business professional or business casual attire. While having a dress code may seem outdated, it is crucial to maintain a dress code within your resort, property and/or hotel. Here's why. READ MORE
This article emphasizes the importance of introducing the benefits of AI to hotel guest. Key areas of AI uses to enhance the guest experience are identified. Skepticism of AI integration has created hesitation in interactions and adoptions of AI. Once guest understand the reasoning behind AI technology then properties will gain their trust and loyalty.
READ MOREThere is a lot that goes into hiring the best leaders, but often the vision gets cloudy when you are under stress to achieve results that include taking care of shareholders, guests, and other staff members. Learn how to stay focused and keep your eyes on the process that will help you secure covenantal leaders for your organization both now and for its future.
READ MORESustainability is in the news constantly. As a headline, it is a relevant topic that has not been fully embraced. The argument is that sustainability is good business. The issue is making that connection for hospitality businesses and finding the price and value sweet spot for lodging and other hospitality businesses. This article will review trends and share benchmark sustainability business practices.
READ MOREWellness facilities, services, and amenities can significantly enhance overall revenue generation and profitability at hotels-if chosen wisely. In this article, we explore key factors that investors, developers, and operators should consider when selecting suitable wellness features. We also delve into specific wellness offerings that can deliver the highest returns on investment, helping stakeholders make strategic and profitable decisions.
READ MOREIt is no secret that there has been a transformation in board governance throughout the lodging sector - from small family-owned inns to a mega-resorts. Hotels, especially larger chains, began to adopt formal governance frameworks, including the establishment of independent boards of directors. Looking ahead, the future of board governance in the hotel industry will be shaped by five key trends. Can you name them?
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