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For the lodging industry, effectiveness and efficiency of operations need to be meshed with guest service delivery and the price-value expectations of their guests, including the return of some amenities and service extras that provide guests the experiences they seek. This article will examine current guest service trends during the recovery process including the delivery channels that lodging operators have created. READ MORE
If you think the answer to attracting and retaining staff lies in an appreciation day, a small pay rise or celebrating the latest award then you might think again. Technology and a pandemic have changed how people choose their career and what it is that makes them choose you. This article will give you the tools to reboot your strategy and recruit successfully. READ MORE
With changes in policies, frequent restriction updates and unpredictable occupancies - managing the return of guest services and amenities is another challenge that has resulted from the pandemic. Add to that, budget concerns and staffing shortages and the problem solving tasks just get bigger. While all of these issues are our industry's realty, we are still committed to providing our guests with a wonderful experience. How we manage this process has tremendous impact on our successful recovery. READ MORE
While many hotels responded to the COVID-19 pandemic by temporarily halting certain amenities and services, properties are increasingly reassessing their offerings as travel begins to rebound, especially the leisure sector. Meeting guests' expectations is crucial as independents and chains compete for bookings, repeat business, and positive word of mouth. What will the return to normal look like for guest service? READ MORE
As occupancy trends move up and the industry begins to recover, guests are seeking more normalized hotel and resort operations, and the related amenities and experiences, but it's not quite as simple as flipping a switch and swinging into action. It's human to be impatient as the battle with COVID continues, but, as this article reveals, the process leading us all to the new normal involves multiple considerations and is still evolving. READ MORE
Designing hotel interiors that connect emotionally with guests goes beyond aesthetics; it's a thoughtful art form that shapes memorable experiences. This article explores how designers and architects craft immersive environments that captivate the senses and create lasting impressions. Learn the methods, techniques, and insights that transform hotel spaces into more than just accommodations, offering guests unforgettable stories and cherished memories.
READ MOREThe hospitality industry faces shifting guest expectations, rising costs, labor shortages, and rapid technological change, requiring sales leaders to adapt creatively. Guests expect digital touchpoints, personalization, and flexibility, leading hotels such as SkyBeach Resort to deliver tailored packages and unique experiences. Success depends on transparent pricing, smart tech adoption, and strong workplace culture, enabling hotels to balance profitability and guest satisfaction in a competitive market.
READ MOREThe utilization of data analysis in hotels is invaluable, transforming raw data into strategic insights that will drive informed decision-making. By leveraging data analytics, you will have a clearer understanding of guest preferences, market trends, and operational efficiencies. In this article, you will learn three important questions every hotelier must answer to maximize its value.
READ MOREDiscover the challenges hoteliers face in optimizing tour operations and find solutions to boost efficiency and enhance guest experiences. Understand how tour operators drive occupancy rates and revenue, especially in popular tourist destinations, and how technology, as revenue management systems, can help hoteliers in managing the complex requirements of tour operation distribution in different markets.
READ MOREHoteliers face shrinking RevPAR and rising costs, making agility essential. Real-time labor tools, predictive housekeeping, and compliance automation help cut waste without sacrificing service or guest experience. Reinvesting part of the savings into high-impact guest experiences boosts ROI. "Running lean" isn't austerity-it's strategic adaptability that protects margins, improves efficiency, and positions hotels to thrive when demand returns.
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