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Much has been said and written about change across the hospitality industry due to COVID-19 but has that much really changed? Despite the devastation to befall the industry and host of health and safety measures implemented, guests' demand for an exceptional buffet experience, for example, signals their wish for the return of certain guest services that dominated the "old normal". READ MORE
The pandemic saw guest amenities stripped back as hotels were closed and then reopened only with the greatest of caution. As that caution eases, we look at what hotels are doing to enhance guest services during the transition to more normal operations. Now that we are moving away from the sudden shifts of the past two years, what new practices will hotels adopt? READ MORE
Good recruitment is not hiring; it is strategic. Human Resource professionals need to partner with the business, understand its goals and help strategically shape its organizational framework. The clarity of a framework – how the business needs to structure itself in order to function optimally – ensures that everyone knows how the organization functions best, allowing HR to find the right people to fit within it. READ MORE
David Ashen, president & CEO of dash design, explores the growth of glamping and distinctive hospitality experiences. Extraordinary locations with luxurious amenities are perfect for those who desire for memorable, meaningful, and Instagram-worthy excursions. Glamping brings swank and sophistication to the great outdoors and provides business lessons for the larger hospitality marketplace. READ MORE
Hotel operators compete in many theaters. But labor shortages and pressure for workforce transparency, including Diversity, Equity, and Inclusion (DEI), have made talent indisputably the top issue. Incremental improvements to talent acquisition and retention will not address the paradigm shift occurring in the labor markets. A new ESG hotel factory, powered by alternative compensation models is required for the industry to recover and accelerate diversity. READ MORE
Designing hotel interiors that connect emotionally with guests goes beyond aesthetics; it's a thoughtful art form that shapes memorable experiences. This article explores how designers and architects craft immersive environments that captivate the senses and create lasting impressions. Learn the methods, techniques, and insights that transform hotel spaces into more than just accommodations, offering guests unforgettable stories and cherished memories.
READ MOREThe hospitality industry faces shifting guest expectations, rising costs, labor shortages, and rapid technological change, requiring sales leaders to adapt creatively. Guests expect digital touchpoints, personalization, and flexibility, leading hotels such as SkyBeach Resort to deliver tailored packages and unique experiences. Success depends on transparent pricing, smart tech adoption, and strong workplace culture, enabling hotels to balance profitability and guest satisfaction in a competitive market.
READ MOREThe utilization of data analysis in hotels is invaluable, transforming raw data into strategic insights that will drive informed decision-making. By leveraging data analytics, you will have a clearer understanding of guest preferences, market trends, and operational efficiencies. In this article, you will learn three important questions every hotelier must answer to maximize its value.
READ MOREDiscover the challenges hoteliers face in optimizing tour operations and find solutions to boost efficiency and enhance guest experiences. Understand how tour operators drive occupancy rates and revenue, especially in popular tourist destinations, and how technology, as revenue management systems, can help hoteliers in managing the complex requirements of tour operation distribution in different markets.
READ MOREHoteliers face shrinking RevPAR and rising costs, making agility essential. Real-time labor tools, predictive housekeeping, and compliance automation help cut waste without sacrificing service or guest experience. Reinvesting part of the savings into high-impact guest experiences boosts ROI. "Running lean" isn't austerity-it's strategic adaptability that protects margins, improves efficiency, and positions hotels to thrive when demand returns.
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