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The hospitality industry is undergoing a monumental shift toward connected everything. Digital transformation powered by 5G is making biometric access points, robotic food delivery, automated lighting, intelligent heating/cooling, metaverse integration and more readily available. And, it's just the beginning. So, how do hotels make a hyper-connected property possible? Dr. Derek Peterson, CTO Boingo Wireless, tackles that question and more. READ MORE
In considering what is influencing travelers and driving an evolution in luxury hospitality, it seems the very definition of luxury is shifting to the personal and experiential. Travelers are more intentional about where and how they travel, and designers and developers are responding with curated environments dedicated to helping guests socialize, enjoy outdoor adventure, and deepen wellness practices. READ MORE
The hospitality industry has been leveraging TVs to enhance the guest experience. In addition, TVs now provide audio visual support for venue's ongoing promotions and advertising activities. Moreover, the emergence of smart TVs has boosted the convenience and benefits the device provides. With increasing smart TV investment, hospitality owners must ensure they have appropriate technology to manage, maintain, and secure requirements of the hotel's fleet of Android TV devices. READ MORE
It's common for a traveler to long for the control they have at home; after all, when you're home you decide how things are and all too often on the road you don't. Here's how to utilize mobile technologies (particularly apps) to give guests that control, ensuring they visit your establishment again. READ MORE
As we move toward a more technology-dependent world, a new world of hospitality has emerged, and it is a balance of productivity, safety, and service. Technology has been enhanced with a goal to maintain effective and professional service for guests in a safe environment. This article will examine mobile technology in lodging and its innovations in various departments, as well as the technology-guest service balance for hotels. READ MORE
A bird's eye view from a seasoned industry expert on how to analyze past financial trends and data, and use that information to project into the future, protecting finances in order to run a successful business. The article includes preemptive strategies and tips for including the whole hotel team in a plan for financial health moving forward.
READ MOREPeople are the most important part of the hospitality industry, and in today's world, technology is a vital piece of their toolkits. The most successful hotel organizations and the technology companies that support them have found a way to balance both the use of innovative technology with live or in-person service and provide customers with options to choose how they want to interact with our companies.
READ MOREGen Z's nonlinear shopping habits and social media have disrupted the traditional marketing funnel. Brands must adapt by prioritizing engagement over mere exposure and personalizing marketing with data-driven insights. The travel industry is particularly affected, with consumers interacting with brands across multiple touchpoints. To succeed, brands need to be agile, responsive, and prioritize building connections through authentic engagement.
READ MOREPop-up events offer hotels and restaurants an innovative strategy to boost foot traffic and engage customers. These limited-time experiences capitalize on trends and cultural moments, creating Instagram-worthy spaces with unique F&B offerings. Successful pop-ups require careful planning, creative themes and strategic partnerships. By attracting diverse clientele and generating buzz, businesses can convert one-time visitors into long-term customers and gain valuable insights for future operations and brand development.
READ MOREAI tools are revolutionizing how the hospitality industry handles online reviews and reputation management. They enable real-time monitoring and personalized responses, providing deep insights into guest feedback. This technology greatly enhances customer satisfaction by improving service quality and allowing for hotels to maintain a strong online presence, ultimately fostering guest loyalty and boosting business performance.
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