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In the world of high-end hotels that pride themselves on personalized service can we reconcile the need to reduce contact with the need to create human connection between our guests and our staff? The risk of reducing a life-affirming experience to a scroll on a phone is real. How to solve this conundrum is a challenge for all properties in our segment. READ MORE
The pandemic ushered in a new era of hotels relying on technology. Now that the pandemic is behind us, we still see hotels depending on technology but for a different reason: chronic understaffing issues. With so many hotels now utilizing technology to operate with fewer staff, the truly groundbreaking experience is talking to another human being again. READ MORE
The pandemic pushed the hotel industry into a new era of digital transformation. While some stakeholders were initially skeptical, new technologies keep guests safe, streamline check-in, improve communication between guests and staff, and alleviate hiring pressures. This new wave of technology integration has left a lasting impression on the industry and will pave the way for even more exciting progress in the future. READ MORE
In a space where personal engagement and in-person hospitality has always been a defining priority, hoteliers have generally been somewhat behind the technology curve: relatively slow to embrace mobile and digital tech innovation. But today, inspired new tech solutions are impacting virtually every aspect of the guest experience. As hoteliers are discovering, mobile and digital tech is here to stay. READ MORE
Evolving to cater to travelers' desires for hyper-local, culturally authentic experiences, hotels are leveraging custom designs that are reflective of place and immerse guests in the history, culture, and character of the destination at hand. Artists of interior spaces can drive more authentic hotel experiences by selecting custom-designed elements that reinforce a unique narrative about the locale. READ MORE
Today's hospitality professionals face a dual challenge: maintaining operational efficiency while ensuring a seamless and memorable guest experience. Rising labor costs, inflationary pressures, and evolving guest expectations have forced hotels to rethink traditional processes and adopt smarter, more sustainable practices. While efficiency is often equated with cost-cutting, true optimization lies in striking the right balance between savings and service.
READ MORETransform your morning lineups into the most energizing 15 minutes of the day with tips from Mychal Milian. From sharing daily quotes and fun facts to recognizing your team's achievements, Milian offers expert advice on balancing motivation and business. These strategies will keep your team engaged, informed, and ready to tackle the day ahead with enthusiasm.
READ MOREGuest education is often overlooked in hospitality, but it is an integral aspect of the experience. This education process offers significant benefits that go beyond simply informing them about the physical property, its amenities and outlets, and the surrounding destination. Education serves as a powerful tool for enhancing the guest experience, by building deeper connections, and communicating positive messages that can lead to lasting loyalty.
READ MOREWith another year in the books Hoteliers are focused on the new year and their targeted actions to achieve 2024 budget goals. As we consider what the new year has in store for our industry there are a number of trends that stand out and are relative to our success that are worth taking a closer look at.
READ MOREWorkplace culture can make or break a company. Engaged and motivated employees are essential for success, but creating and maintaining a diverse and inclusive environment can be challenging. This article shares strategies for achieving a more diverse workplace, including partnering with local organizations, developing an EDI committee, bringing in external experts, using anonymous surveys, providing continued education and clearly defining brand values.
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