Just like a ride on a roller coaster, a new leader's ride is filled with both terrifying and thrilling moments. In this article, Lisa Seay from Element C provides an essential insight into three common struggles hospitality leaders experience, along with three solutions to not just overcome these struggles but to thrive as a result of them. READ MORE

No matter your role or how long you have been in it, we all have situations we would rather avoid. No matter the situation, most would agree that leaving your comfort zone can create the opportunity to flourish professionally, personally, and financially. Yet that comfort zone can be a cozy blanket of security quite difficult to shed! READ MORE

The pandemic, like a nasty cut, will leave many scars. Healing will take time but there's a bigger problem coming for a fragile and bruised hospitality industry. A problem that has the capacity to destroy the heart of what excellence in hospitality is all about. We are talking about young people and how they are choosing to leave the industry before they start. READ MORE

As a result of the pandemic, the hotel industry experienced diminished numbers in market size and employees in the workplace. This requires a reframing of conversations pertaining to the practice of human resource management. With challenges emerging in various fronts, solutions are available through a three-pronged strategy involving the rapid response to issues, heightened revenue focus, and revitalization of technology. READ MORE

The hospitality industry needs to embrace reskilling and define it for their operations and apply it through education and training. Potentially, new contexts can be incorporated into hospitality business models to include enhanced mentoring programs, a focus on technical abilities, improved organizational culture and highlighting empathy as a skill. All of which need to be incorporated it into hospitality training and education and seeing the issues from a guest and fellow employee perspective. READ MORE

New pandemic cleaning and social distancing protocols are keeping hoteliers on their toes as they work to ensure that their employees, visitors and guests can enjoy a clean and safe experience. Unfortunately, this focus on COVID-19 cleanliness has led many to place less emphasis on basic safety protocols, such as those for slips, trips and falls and accident reporting. READ MORE

President Biden promised to be "the most pro-union President" in U.S history. In his first days in office, Biden took swift action to change agency personnel, sign Executive Orders promoting unions and begin a dramatic pivot toward a pro-union environment. This article offers 20 steps that employers can take to increase employee engagement and minimize their vulnerability to union organizing. READ MORE

Just like with any sickness, it is important to take your temperature to determine how it is affecting you. The same holds true in business -- companies need to take their temperatures and use the reading to see where they are on the "road to recovery". Human Resources can be a company's thermometer and provide numbers that tell us if we are on our way to recovery and normalcy. READ MORE

As the adage goes, with every cloud there is a silver lining. This crisis has undoubtedly changed the face of hospitality for years to come. It too has transformed the way HR is seen in a business, and how organisations and their workforces will look. As a result, we are now seen the 'Covid Dividends' - the learnings and some surprisingly positives outcomes. We need to take all that we have learnt, done, adapted and use this so it becomes part of our strategic fabric. READ MORE

Millions of confined people are longing to hit the road again. Many have already begun to do so. Are you ready to welcome an influx of guests? Now's the time to rethink your entire talent strategy so that you're able to quickly staff up, with the right talent, the moment hotel bookings begin to rise. Here's where to begin. READ MORE

Many newer technologies are being introduced and promoted in the midst of the coronavirus pandemic, especially in the name of contactless services and guest communications. However, there are multiple technologies that will have a strong role in hospitality's future to save time and money; to increase productivity and responsiveness; and to better serve guests. READ MORE

For women in travel, the COVID-19 crisis has had a massive regressive effect on their careers. Women in Travel Thrive, a grassroots movement driven by volunteers from across the travel industry aims to change the narrative and increase women's leadership representation. Founding member Silvia B. Camarota writes about the organization's first steps to combat the crisis and how to get involved. READ MORE

The fallout from COVID-19 has presented unique challenges to the hospitality industry. Virtually every hospitality loan has some level of distress and Lenders may soon begin to make blanket decisions on their overall loan portfolios. Authors Frank Nardozza and Troy Taylor share why being proactive, critically addressing your financial situation, and developing a plan to bridge the difficult times is more important now than ever. READ MORE

Social media marketing plays an important role in hotel recovery strategy from the Covid-19 pandemic. By reviewing new and creative ways of using social media, this article suggests social media practices that hotels should be doing in 2021 such as –engaging with customers by providing virtually immersive hotel experiences; social listening; "human touch" communication; employee ambassadors, and more. READ MORE

Florence Quinn, founder and president and Cassandra Small, senior vice president of Quinn, a lifestyle public-relations firm specializing in travel and hospitality, food, wine & spirits, real estate, spa & wellness, to name a few, share the hilarious, heartwarming and brave social media practices that were started during COVID that will continue into 2021 and beyond. READ MORE