As hotels assess the impact of the COVID-19 pandemic, one of the biggest challenges they face is how to transition properties back to mainstream operation, while guarding the health of guests and staff alike. What if we commit to these learnings going forward and invest in the interventions that prioritize well-being for all? READ MORE

Luxury hotels are quite rightly very concerned about the first impression the guest gets on arrival and the importance of every "touchpoint" or experience-moment. Both of these strategies are probably misplaced: the arrival experience is less important in terms of influencing memories than the departure experience; and it is not necessary to focus on every touchpoint. READ MORE

Guests today aren't flocking to hotels in droves, but that doesn't mean the power of hospitality brands on social media is any lessened. In this blog, we dive into how to leverage social media to keep your hotel front-and-center with guests, connect with them on a unique level, and cement your brand with them to build a stronger image and customer retention. READ MORE

It is time to prioritize hotel employee's mental health. Evidence shows that the mental health of staff impacts the quality of guest service. With tools in place to practice resilient habits, the desired outcomes in this industry are attainable. Employees will learn to deal with fear and stress from COVID-19 and take on a common purpose of providing exceptional service. READ MORE

As countries around the globe grapple with the return of life to known normalcy, Guyana, the small nation along the northeastern coast of South America, sets the stage as significant developments to unfold from its expanding oil wealth, become the eye of opportunity to international hospitality investors. An exclusive piece in conversation with Guyana's Chief Investment Officer, Dr Peter Ramsaroom. READ MORE

What do employers need to know when considering whether to mandate COVID-19 vaccines? This article discusses the impact of the FDA's Emergency Use Authorization on employers' ability to mandate vaccines; addresses the interaction of federal and proposed state legislation on the issue; discusses recent EEOC guidance on vaccine issues; and outlines a myriad of other considerations employers must take into account in implementing any COVID-19 vaccine program. READ MORE

The way we travel will be changed for a long time due to COVID-19. Even after the pandemic ends, new habits and old fears will drive guest preference. The extended stay hotel room, most of which feature kitchenettes and larger rooms or suites, will fill a need in the market for the changing patterns of the leisure traveler. What are the opportunities for hoteliers? READ MORE

In M&A transactions, it's important to understand the potential impact on the human capital in each of the companies involved, and to thus prioritize and plan for this factor from the outset. This article leverages highly relevant, first-hand experience to provide valuable insights for developing HR Best Practices for M&A that achieve optimal outcomes. READ MORE

Noiseless tremors are causing the erosion of the traditional employment model in the hospitality industry and this has gone unnoticed during this pandemic. The level and amount of experienced and educated hospitality executives will reach a historic low level in 2022 not seen since the recessions of the 1970s. READ MORE

As we look forward to reopening our hotels we clearly can't just expect employees to pick up where they left off. Many hotel employees may have been off work for anything from 4 months to maybe as long as a whole year. In this article I suggest how you can make the return to work as smooth as possible for all concerned, so your team come back energised, engaged, and effective from day one. READ MORE

Have you ever wondered what best practices help you and your team thrive? In this article, you'll find my personal perspective of what it takes to thrive based on being a business owner in the crazy entrepreneurial trenches for over 25 years. Nothing gives you insights like the emotional ups and downs, the failures, oversights, and the joy of thriving. READ MORE

As we work to battle the coronavirus and restore our economy, the hospitality industry can be a leader in bringing people together - one community at a time. This article will consider non-doctrinaire ways that hospitality organizations can help promote mutual respect and understanding among staff, guests and partners, better understanding what it is like to walk in another person's shoes. READ MORE

As a coach I have heard many people ask, quietly, if not, somewhat fearfully what if I really do not care about the people? They continue to explain what they really care about is getting results. This question is not surprising given why we work and what is measured at work. If you want your team to get better business results; try practicing this 5-step guide to leadership caring to maximize performance. READ MORE

The unemployment rate in the hospitality industry hit 15.9% in January 2021. Companies adopted new virtual hiring practices due to the changes in remote work. Job candidates must have a strong digital presence to stand out. This report highlights the findings of a research study about how people's information revealed in their social media profiles may affect managers' hiring decisions. READ MORE

Are you challenged onboarding new employees or keeping current employees trained on evolving information? Do you struggle how to upskill staff to maintain high guest service levels? This article simplifies the training function to teach any leader workforce learning tactics and strategies to continue staff develop. I am confident you can do this, and do it well, with these ideas. READ MORE