This article reviews the impact of inflation and economic uncertainly as it impacts hotel operating costs. It explores the three major cost areas in a hotel: food, supplies and labor. I discuss methods to manage each of those costs in a period of ongoing inflation and include specific recommendations for systems and processes. READ MORE
While indemnity clauses may seem standard, one size does not fit all - and recognizing that is critical to managing risk. These clauses, along with their companion insurance clauses, should be structured to sufficiently address risk based on a contract's purpose. This article explains how these clauses work and provides considerations for customizing them to best protect against loss. READ MORE
Hospitality is still selling the myth of perpetual warmth: the endless smile, the flawless veneer, the guest-pleasing show. But the cracks are visible, and the data is unforgiving. Turnover in U.S. hospitality routinely hovers between 70 and 80 percent annually (U.S. Bureau of Labor Statistics, 2021). Every departure costs thousands. What if there were a different way? READ MORE
Hospitality's true competitive advantage isn't RevPAR or automation - it's human connection. As technology accelerates efficiency, leaders must refocus on empathy, empowerment, and culture. The most profitable hotels don't just optimize systems; they trust people to care. Hospitality isn't about heads in beds - it's about hearts in hands, and the moments that create loyalty. READ MORE
Cybersecurity is an essential team sport because threats are growing more sophisticated and adversaries actively collaborate. Organizations, particularly in the data-rich hospitality sector, must abandon fragmented defenses for collective strength. Key benefits of this approach include achieving shared situational awareness, pooling expertise, and enabling faster, coordinated incident response across the industry. By sharing threat intelligence, defenders can preemptively reduce the impact of known attacks, making everyone stronger together. READ MORE