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Wellness is this year's buzzword, and emerging from this pursuit of enhanced rest and rejuvenation is sleep tourism. Prioritizing quality of sleep and overall well-being, travelers are seeking lodging experiences that cater to their personal needs and preferences. Hoteliers have many tools at their disposal to place a premium on guests' sleep, and ensure they leave rested and revitalized. READ MORE
Travelers are looking to book summer getaways starting in early April. Using social media trends, partnerships, and booking incentives this spring can help inspire consumers, build new audiences, and sell summer rooms early. Give social media audiences something to dream about and plan for as we make our way toward sunny days and summer vacations. READ MORE
We are often concerned about potential threats that can affect the hospitality and tourism industry, such as wars and conflicts, security concerns, natural disasters, and food crises. Like many other areas of the economy, the hospitality and tourism industry is subject to these threats, especially since many countries and destinations depend on tourism as their primary source of income. READ MORE
In today's fiercely competitive landscape, revenue management stands as an indispensable cornerstone for hotels seeking to thrive. It transcends mere price adjustments; it embodies a strategic composition of pricing, inventory, and distribution channels to optimise revenue and profitability while meeting demand. Within this lies the pivotal role of data-an unparalleled asset empowering modern hotels to make informed decisions that surpass the traditional paradigms of revenue optimisation. READ MORE
The AI hotel of the future will be a place where human and machine intelligence work together to create a personalized experience for guests. The role of the hotel brand and operator evolves from implementing brand standards to managing an innovation process where hoteliers work alongside data scientists and AI engineers to develop large language models (LLMs) that power automation. READ MORE
The hospitality and tourism industries continue to be challenged to find sufficient staff to provide service for their operations. Technology alternatives, and mobile options are already in play however, new recruiting and staffing frameworks are needed and could include contract employees, temporary employment agencies and other recruitment process outsourcing connected to talent management processes. This article will discuss employer options.
READ MOREWhen preparing for the high season, there are several key phases an employer must take to ensure successful guest service delivery. The associate journey for your high season employees is abbreviated and, therefore, you must make an immediate, effective impact. Everything starts with efficient efforts at attraction, hiring/on-boarding, effective training and appropriate off-boarding. Every stage is critical for the guest's optimal experience.
READ MOREUser-generated content (UGC) has become a cornerstone of modern hotel marketing, offering authentic guest perspectives that build trust and drive bookings. As travelers increasingly rely on social platforms for decision-making, hotels must strategically curate and engage with UGC. When integrated thoughtfully alongside branded content, UGC enhances credibility, deepens guest connections and positions properties to thrive in a dynamic digital landscape.
READ MOREToday's hotels work hard to make the guest experience their highest priority, which includes providing luxurious amenities and delicious dining options. However, poor indoor air quality - specifically due to the presence of air particulates - has the potential to compromise guest health. Luckily, modern cooling technologies have the ability to strip away dangerous particulates to deliver a safe and enjoyable hotel experience.
READ MOREThis article explores three scenarios for hospitality lending: a recovery scenario driven by strong liquidity and increased demand, a cautious growth scenario, tempered by economic uncertainty, and a recessionary scenario marked by rising defaults and tightening credit. While lower rates encourage development, inflation, and labor costs could slow project execution, especially in more uncertain environments. The outlook for hospitality lending hinges on how economic conditions unfold in the coming months.
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