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While the hotel industry is embracing the bounce back of tourism, many operators are struggling with one key piece of their operations: the workforce. In this article, I provide a snapshot of today's current hotel labor market and equip hoteliers with some best practices-from writing attractive job descriptions to fostering career development opportunities and more-to attract new hires and retain valued staff. READ MORE
The world's biggest hotel brands and developers are increasingly focused on expanding their portfolios of luxury residences. With more than 140 mixed-use and standalone residential projects in development globally, branded residences are the driving force in ultra-luxury hospitality today. How PRs respond to the ongoing integration of hotels and real estate can drive revenue and help nurture deeper connections with owners and guests alike. READ MORE
Gaining insights from attending travel and hospitality conferences around the world, this article's author delves into the latest innovations, business development opportunities, and challenges in the Generative Artificial Intelligence space, particularly in the travel and hospitality industry. This article offers a new take on personalization and how we can prepare for the complex road ahead. READ MORE
Retaliation claims are some of the most common claims brought against employers before governmental agencies and in the civil court system. This article illustrates how employers can best protect against these claims. It will cover what "retaliation" is under the law, the limited protection "at-will" employment provides, and the importance of having legitimate, non-retaliatory, and well-documented reasons for adverse actions, including termination. READ MORE
Designing a diverse portfolio of hotels presents a number of unique challenges but also offers the opportunity to approach each project with foundational principles of smart sustainability, smart design and smart teams. Whether it be a renovation or new build project, a select service hotel or luxury resort, a branded property or independent boutique hotel, using these foundational principles as a guide will always yield the best results. READ MORE
Holiday events are crucial for hospitality businesses, offering opportunities to enhance customer loyalty, increase revenue, and strengthen community ties. These events, such as New Year's Eve galas and Christmas gatherings, showcase a venue's capabilities and create memorable experiences for guests. However, challenges like staffing shortages, logistical complexities, and rising guest expectations must be addressed to deliver exceptional holiday events.
READ MOREThe first generation of digital natives--Gen Z--join Millennials as the biggest target market of business travelers. With a combination of global awareness and digital presence, Gen Z travelers creates travel itineraries designed to mix social media-ready photo opportunities and travel vendors that support for sustainable development. That mix provides hoteliers guidance on how to accommodate these guests through the ways they differ from previous generations.
READ MOREAnalyzing lodging operations as to their product, market and competition is not a new process but one that demands continual and up-to-date measurement from the owner, general manager and all parties involved with the intended success of this venture going forward. The answers to this procedure, while different for every property, will always be reliable.
READ MOREIn the ever-evolving landscape of the hospitality industry, the role of revenue leaders has become increasingly pivotal. To stay competitive and adapt to the dynamic market, organizations must identify, nurture, and empower the next generation of revenue leaders. This article explores comprehensive strategies to build a stable and reliable revenue team for today and the future.
READ MOREIn an era when generative AI technologies such as OpenAI's ChatGPT, Google's Gemini, and Anthropic's Claude are revolutionizing industries, hotel management must evolve. This article explores how generative AI can enhance hotel operations and guest experiences while highlighting the importance of evidence-based management strategies to mitigate risks and ensure responsible AI integration in the hospitality industry.
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