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F&B is an essential part of the hospitality experience for hotel guests and, when done right, can be embraced by the local community. There are several different models that a hotel owner can implement in order to position its F&B outlets for success. This article gives a high-level overview of four options and describes the basic legal structure and highlights key terms for each that a hotel owner should consider. READ MORE
The hospitality industry is famous for its ability to create special experiences through exceptional customer service. From the ability to guess a guest's favorite drink order to anticipating their need for extra towels, personalization has been the foundation of creating lasting memories since forever. However, as technology continues to advance, today's consumers are looking for a deeper level of customization in their hospitality experiences. READ MORE
Explore the dynamic future of the hospitality industry as it adapts to new consumer demands, integrates cutting-edge technologies, and emphasizes sustainable practices. This informative article highlights key trends like digital evolution and experiential travel, providing a roadmap for resilience and growth. It offers valuable insights for professionals navigating these transformative changes in an evolving landscape. READ MORE
Guests hold high expectations for their stay. Negative experiences result in the erosion of guest loyalty, negative reviews, and unfavorable social posts, that damage business. The goal is to deliver zero disappointment experiences that delight guests. With the help of technology, staff can enhance guest experiences at six critical stages of the customer journey to ensure they're turning potential critics into champions of the hotel. READ MORE
What is leadership? Leadership is a term used frequently and applied to multiple scenarios, but would we know leadership if we saw it? This article reviews the definitions of leadership and types of leadership, servant leadership for example, plus leadership traits, and skills. This article will also discuss leadership education and self-assessment, highlighting leadership metrics. READ MORE
The Corporate Transparency Act (CTA) is designed to fight illicit activities like money laundering and terrorist financing, but this new law will greatly impact U.S. businesses and their owners, requiring them to consider -- and comply with -- new requirements. Here's an overview of what you should know about the enactment of the CTA.
READ MOREAs travellers increasingly look for immersive and authentic programmes and adventures, hotels may need to update their strategies to be able to provide quests with truly unique and unforgettable experiences. Here are the key trends and forecasts hotel operators, developers and investors need to know about experience-led travel and its effects on the hotel sector in 2024.
READ MOREThe hospitality industry is notorious for its lag in adopting sustainable practices, but many of today's well-known hotels - such as Hilton, IHG and Hyatt - are taking significant steps towards operating in a sustainable manner. Budget hotels have an opportunity to be part of making a difference, but how do they best go about it with their unique operations and needs in mind?
READ MOREA research team developed a 21-item Career Mobility Checklist for the lodging industry in order to address workforce retention concerns. The study identifies a significant gap between what employees value, such as job security and salary, and the industry's actual performance. Using this tool to monitor and improve these factors can boost employee loyalty, reduce turnover, and attract a more committed workforce.
READ MOREHoteliers face shrinking RevPAR and rising costs, making agility essential. Real-time labor tools, predictive housekeeping, and compliance automation help cut waste without sacrificing service or guest experience. Reinvesting part of the savings into high-impact guest experiences boosts ROI. "Running lean" isn't austerity-it's strategic adaptability that protects margins, improves efficiency, and positions hotels to thrive when demand returns.
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