In the hospitality industry, achieving harmony among owners, guests, and team members is crucial. Owners should prioritize diversity in ownership and business practices, fostering inclusivity. Hotels must create welcoming environments by understanding diverse needs and ensuring accessibility. Team members should experience a culture of belonging through inclusive hiring and diversity training. These initiatives enhance guest satisfaction, boost employee morale, and drive innovation, proving diversity's importance for success. READ MORE

The journey of McKibbon Hospitality in 2024, will be a year marked by resilience and growth alongside their industry peers in the face of the ever-evolving industry. With insight from President Bruce Baerwalde, McKibbon's sustainable outlook emphasizes purposeful expansion, strategic acquisitions, and innovative management agreements. The article also explores new developments for the company and Baerwalde offers advice and a vision for both industry novices and veterans alike. READ MORE

Tipping culture in North America has long been ingrained in the fabric of the hospitality industry. Follow the evolution of tipping culture in North America's hospitality sector with our insightful article. Delve into the transformative impact of digitalization, addressing staff shortages, and fostering employee motivation. Navigate the intricate challenges and promising opportunities that accompany this shift, guiding businesses toward seamless integration and elevated guest experiences. READ MORE

Discover the challenges hoteliers face in optimizing tour operations and find solutions to boost efficiency and enhance guest experiences. Understand how tour operators drive occupancy rates and revenue, especially in popular tourist destinations, and how technology, as revenue management systems, can help hoteliers in managing the complex requirements of tour operation distribution in different markets. READ MORE

My dad always told me that, with these three tools in your toolbox, you could build about anything: a screwdriver, a medium weigh claw hammer, and a tape measure. It is the same for your hotel's marketing toolbox. You need three tools to envision and build a profitable marketing strategy - a box, a prism, and a tape measure. Read how. READ MORE