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The article explores how the U.S. economy, particularly professional sports, thrives despite challenges like labor shortages and inflation, using data science effectively. It contrasts sports with other sectors facing decline, suggesting hospitality could learn from sports successful human capital management and technological integration. The piece highlights sports strategic use of AI and data analytics as models for other industries. READ MORE
Wellness-Hospitality is not a trend. This new benchmark covers lifestyle, leisure, better health, and premium hospitality. This article reviews the mounting employee tensions in the hospitality market, specifically regarding service workers and provider orientations in spa and wellness departments. Amid a time of significant global and methodical change, a new generation of hospitality is coming of age. READ MORE
Within the evolving hospitality industry, boutique and independent hotels gain acknowledgment for their unique, personalized guest experiences. Amidst the prevalence of online booking platforms and intense competition, hotels must distinguish themselves while prioritizing smooth booking and guest satisfaction. To overcome these hurdles, boutique and independent hotels leverage technology and strategic partnerships with vendors, refining their online booking methods and operational efficiencies. READ MORE
Partnering with an asset management firm can help maximize investor returns and property values. Asset management is particularly important in the current environment where macroeconomic conditions are in constant flux, geopolitical issues continue to intensify, and domestic monetary policy has considerable implications. The following article outlines how the right hotel asset management firm will help optimize the return on your hotel investment. READ MORE
Travelers are no longer just looking for a cozy bed and a good night's sleep. They want to make memories through life-changing travel experiences that are immersive, emotionally engaging and socially responsible. For hotel executives, this means crafting emotionally resonating experiences and showing care for the community. Can you excite and delight your guests while contributing positively to society and the environment? READ MORE
There is a new acronym you can adopt for your hotel - YIMBY, meaning Yes In My Back Yard. In this article, read how YIMBY defines opportunities for you team to find fresh out-of-the box occasions to attract your local community - i.e., your neighbors - for newfound opportunities to grow bookings and, in turn, revenues.
READ MOREIn Cemex Construction Materials Pacific, LLC, 372 NLRB No. 130 (2023), the National Labor Relations Board (the NLRB or the Board) materially changed how unions organize in the United States. This article will assess how the organizing playing field has changed for unions and employers, including in the hospitality industry and why it is likely the most consequential decision from the NLRB in at least 50 years.
READ MORELike other industries, the hospitality environment is undergoing a transformation, and the hotel industry is on the front lines. Leaders must navigate through differing employment expectations, vast customer perceptions and wants, and rapidly changing technology. All are significant and codependent. For executive leaders, these challenges can feel like they are turning a big ship in treacherous waters. Is there a way to navigate through? Yes.
READ MOREBecause the hospitality sector is characterized by irregular hours and a diverse range of job roles, hotel owners and operators are subject to greater legal and financial risks. Private lawsuits against employers have spiked in recent year, especially related to wage and hour violations. This article explores problems hotels encounter in adhering to these regulations, potential consequences of non-compliance, and recommendations to best address risk.
READ MOREThe hospitality industry is undergoing a significant transformation, focusing on creating meaningful, emotionally resonant experiences that go beyond traditional services. Today's guests seek experiences that align with their expectations and create lasting emotional connections. They look for properties whose brand promise resonates with the experience they desire. Aligning every guest interaction with that brand promise allows a property to distinguish itself and foster long-term loyalty.
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