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Have you ever felt trapped? And wellness trapped? Doing some or all the 'overs' and 'unders'? Want to know what is over and what is under? Based on 20 years of experience in 40 countries here is the series of traps any hotel, resort, leisure and recreation developer and operator may experience with wellness components and investments. READ MORE
Gen Z's nonlinear shopping habits and social media have disrupted the traditional marketing funnel. Brands must adapt by prioritizing engagement over mere exposure and personalizing marketing with data-driven insights. The travel industry is particularly affected, with consumers interacting with brands across multiple touchpoints. To succeed, brands need to be agile, responsive, and prioritize building connections through authentic engagement. READ MORE
Like other industries, the hospitality environment is undergoing a transformation, and the hotel industry is on the front lines. Leaders must navigate through differing employment expectations, vast customer perceptions and wants, and rapidly changing technology. All are significant and codependent. For executive leaders, these challenges can feel like they are turning a big ship in treacherous waters. Is there a way to navigate through? Yes. READ MORE
A subordination, non-disturbance and attornment agreement or "SNDA" is a key document in hotel financing that establishes the rights and obligations of the lender vis-à-vis the hotel manager. This article is intended to provide a high-level explanation of each of the components of the SNDA and provide some insight into perspectives and positions of each of the lender and hotel manager. READ MORE
As employers we have a unique opportunity to help remove barriers to civic responsibility and uplift our team to become the best citizens they can be through a variety of different programs. By providing resources and overall encouragement, we develop a more engaged and informed workforce while also fostering a culture of civic responsibility that has a ripple effect of positive impact beyond business hours. READ MORE
People are the most important part of the hospitality industry, and in today's world, technology is a vital piece of their toolkits. The most successful hotel organizations and the technology companies that support them have found a way to balance both the use of innovative technology with live or in-person service and provide customers with options to choose how they want to interact with our companies.
READ MOREThe most effective hotel executives don't just manage teams-they inspire them. But what if the key to sustainable success wasn't just strategy, but emotional intelligence? This bold and thought-provoking article explores how cultivating EQ can help hospitality leaders develop resilience, make better decisions, and elevate guest experiences. Are you ready to lead with impact? Read on to discover the future of resilient leadership.
READ MOREHotels have been thinking about labor all wrong. The hospitality industry is built on human interaction, service, and a desire to exceed our customers' expectations. We achieve these goals through people-by recruiting the right ones, retaining them, and training them for the future. These facts have gotten mixed up in the chase for profit optimization and efficiency, and if we want to save hospitality's employment future, we must reframe the issue with its original context. It's about people, and how to serve them.
READ MOREThe arrival experience is a guest's first interaction with the hotel's architecture, its ambience, and its staff and sets up expectations for the remainder of their stay. The quality of the arrival experience can create a lasting impression that influences a guest's perception of the essential quality level of all aspects of the hospitality offering.
READ MOREThere is no single dress code law that hoteliers can look to for guidance when it comes to dress code policies, which can make their drafting and enforcement tricky. Thoughtfully crafting a dress code policy can set employee expectations, increase productivity, and even prevent claims of unlawful harassment, discrimination, and retaliation. This article provides a few of the important considerations for drafting and/or revising your hotel's dress code policy.
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