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As meeting planners rethink group travel, hotels must deliver far more than space and technology. This article explores how strategic location, thoughtful renovation and a focus on attendee experience shape modern group strategy. Through destination-driven design and strong operational execution, it illustrates how meetings hotels can foster more engaging, productive and memorable gatherings that meet evolving planner expectations. READ MORE
International travel to the United States is experiencing a significant decline which began in early 2025 impacting the Tourism and the Hospitality Industry. While this segment may still be struggling, let's explore some ways to boost our international travel share within our hotels and dig into strategies that lean into the other segments that are presently thriving. READ MORE
New research from The Closure Index shows that a guest's final impression, not whether an issue was resolved, determines satisfaction and loyalty. In hospitality, the gap between resolution and emotional closure drives churn and lost revenue. This article explores where service recovery breaks down and what hotel leaders must change in 2026 to stay competitive in a crowded market. READ MORE
An unstable labor market is pushing hotel operators to explore cross-border hiring. But managing international recruitment brings complexity and compliance risks. This article explores how technology-like applicant tracking systems, mobile-friendly portals, and automated workflows-is reshaping workforce mobility into a structured, scalable process. For hospitality leaders, adopting these tools could turn staffing from a constant scramble into a predictable advantage. READ MORE
Traditional Greek hospitality, known as Filoxenia, is diminishing as small, family-run hotels face extinction due to rising operational costs and the expansion of corporate chains. This shift from relationship-based hospitality to transactional models threatens Greece's unique cultural identity despite record tourism numbers. The market is increasingly dominated by luxury chains and short-term rentals, leading to foreclosures and the closure of hundreds of small establishments. READ MORE
In luxury hospitality, elegance and environmental responsibility are no longer separate ideas. Guests today expect hotels to create meaningful experiences that blend indulgence with impact. As General Manager of Conrad New York Downtown - a LEED Gold-certified property in Lower Manhattan, I have seen how operational innovation and thoughtful design can transform sustainability from an obligation into an advantage.
READ MOREPromoting a positive work environment is an important reason for hospitality to combat "quiet quitting." Hospitality workplaces are often difficult settings and challenging to create an atmosphere that consistently fosters respect and understanding. Therefore, it is important to examine how to combat "quiet quitting" and implement appropriate strategies to support mental health and wellness. This article examines this phenomenon and discusses its recent prevalence.
READ MOREAfter working and leading a construction company for more than 25 years and being involved in the hospitality space, Elías Barbosa decided to launch TROBBU in 2024 in order to fill a gap in the market in luxury travel and real estate. The company is revolutionizing both sectors and aims to be one of the leading boutique hotel brands in the world.
READ MOREDigital nomadism is becoming a viable lifestyle, blending remote work with global travel. This article highlights the importance of structure, communication and community, while noting how visual appeal and hotel adaptability can shape the experience. More than a trend, it reflects a broader shift toward flexibility, autonomy and redefining what work-life balance can look like.
READ MOREEmployees gravitate toward leaders who prioritize personal connections, consistency, and genuine care-qualities that mirror the warmth of a favorite coffee shop. In hospitality, emotionally intelligent leadership fosters loyalty and belonging by valuing people over tasks. Shaped by a tech-driven world, millennials bring unique emotional awareness, and future generations will amplify these traits, creating stronger teams and more meaningful guest experiences.
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