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Training is an important part of the educational process. For hospitality, good training supports and helps new employees, managers and guests see the application of the education process. New concepts, content and analysis techniques can all be part of the training process. This article will review training trends and options, and the methods for optimal learning. READ MORE
The traditional spa amenities are no longer a prerequisite for the provision of wellness. High capital expenditure or disruptive change to a property is not required to provide a heightened, quality wellness experience to a guest. Introducing wellness touch points into non-wellness properties and a better understanding of guests' lifestyles need not be a cost driven exercise with major benefits to both the guest and operator. READ MORE
The hospitality industry has not changed significantly in the past 100 years basically. While the making of reservations and researching locations has done a wholesale flip in the past 20 years, at the end of the day, guests arrive, get a room, expect it to be clean, stay, check-out, hope for a correct bill, and continue on with their lives. How can technology help vs. hinder that expectation and process. READ MORE
Automation and AI help hotels, restaurants, and airlines manage labor shortages by managing simple check-ins, order-taking, and basic customer service inquiries. This enables employees to concentrate on more intricate customer interactions, personalized service, and high-value duties. Some examples include AI-powered chatbots, self-service kiosks, and cleaning systems. The future is not merely about replacement but adaptation and partnership, leading to a redefinition of many job roles. READ MORE
Studies have found that approximately 65% of Gen Z employees leave their jobs within the first year of employment. As Gen Z replaces millennials as the youngest generation in the workforce, they also present a different mindset and new set of preferences when it comes to their ideal workplace. This article shares strategies, programs and policies that may help retain Gen Z talent. READ MORE
The article discusses the challenges and opportunities in hotel refinancing. While the industry has recovered post-Covid, factors like rising interest rates, labor costs, and brand standard compliance make refinancing difficult. High-quality sponsorship and strong business plans are crucial for securing favorable terms. The market is shifting toward debt funds, with local banks showing interest in stabilized properties.
READ MOREMany hotel strategies fail not from lack of ambition, but rather due to avoidable execution pitfalls. This article outlines the top 10 strategic planning mistakes hotel executives make-from ignoring data to over-focusing on short-term gains-and provides actionable insights for overcoming them. Learn how to align vision with execution and position your hotel for long-term success.
READ MOREGraton Resort & Casino, located in iconic Sonoma County, is a commanding presence among the rolling hills of Northern California's wine country. Owned and operated by the Federated Indians of Graton Rancheria, the 65-acre property has 200 hotel rooms and suites, an award-winning Spa and Salon, a casino with table games, the latest slot machines, upscale and casual dining, plus nightly live entertainment options.
READ MOREGen Z is entering the Hospitality world as guests. It is very important that industry leaders recognize the importance of personalization and customized experiences. Young adults are conditioned to converting most of their interactions socially, economically, and educationally to represent their unique values and interests. Hotels need to provide opportunities for new travelers to alter their immediate interfaces with the world and each other in multiple perspectives.
READ MOREWorried that wellness has become a tired and overused concept? Interested in what wellness could offer to hotels but do not want to become a wellness hotel? There is a concept that can offer a solution to hotels and hoteliers looking for a sounder foundation to their offering. Consider is PERMAH model as relevant alternative.
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