
Regardless of a guest's interest in how well a facility can consistently provide quality services, the high frequency of employee turnover that is endemic to both the tourism and hospitality industries adversely affects how consistently properties can meet this expectation. In this article I will try to briefly review some of the reasons why turnover rates are so high within the hospitality industry, simple steps that managers can take to incentivize higher levels of performance by their employees, and how implementing a property-wide performance reporting process can help foster a higher level of loyalty on the part of employees as well as guests without making a huge dent to your revenue. READ MORE