
In the hotel industry, the quality of your staff and the services they provide directly affects your bottom line. As your frontline brand ambassadors, your employees' performance is what drives your organization's true competitive advantage. To succeed, you need to attract, develop and retain competent, enthusiastic and accountable employees, and keep them engaged and motivated. This article examines the value of talent management to the hotel industry, and focuses on three key talent management practices that have a major impact on the bottom line - goal setting, pay for performance and coaching. READ MORE