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Hotels and casinos are beginning to see the food and beverage industry bounce back after pivoting during the pandemic in order to benefit the guests, employees and company as a whole. THE ROW Reno's Vice President of Food and Beverage, Entertainment Rob Stone shares what he predicts to be the long-lasting trends in the F&B industry within hotels and casinos. READ MORE
As global travel starts to recover, health and wellness are slated to become part of a hotel's core DNA and would be a game changer for the future of the hospitality industry. Joon Aun Ooi, President, Asia Pacific, Wyndham Hotels & Resorts, shares how health and safety continue to be a top priority, while providing exceptional experiences for their guests and employees. READ MORE
The "one-size-fits-all" spa model no longer serves guests and spa therapists post-pandemic. As self-care and paths to well-being have become paramount, today's spa guests are demanding customized treatments that address their specific needs. At the same time, staffing has become the spa industry's number one challenge. READ MORE
The rapid growth of the wellness tourism sector sees no sign of slowing down, with modern life and the pandemic making wellbeing even more central in consumer decision making. Co-Founder and Head Wellness Consultant at Well Culture and visiting lecturer at Glion Institute of Higher Education and Les Roches, Mariana Palmeiro, discusses how hotels can seize this wellness opportunity to increase revenue and deliver an aligned experience for their guests. READ MORE
Wellness tourism is the fastest growing segment within the global tourism market. Failure to invest in wellness now could be an expensive mistake. Once the pandemic is gone, many of us will realize that it's less about uncontrollable consuming and more about pampering ourselves, and that wellness will be a dynamic parameter in how we guide our lives. READ MORE
In this piece, Axonify Co-Founder and CEO Carol Leaman discusses steps and strategies hotels can implement ahead of spring break this year, to ensure the busy travel season is enjoyable for guests and manageable for frontline workers. She shares some of the challenges hotels are facing and ways they can better address staffing, safety training, burnout, mental wellbeing, and more.
READ MOREThe restaurant and hospitality industries are facing labor shortages, burnout, and high turnover rates. As consumer demand rises, businesses must maintain service levels by optimizing their existing labor resources. Digital solutions like contactless payment solutions, mobile ordering and self-service kiosks help address labor challenges by streamlining operations, improving customer experiences, enhancing employee well-being, and ensuring long-term profitability and operational efficiency.
READ MORELodging managers who know the mechanics of double-entry accounting understand the world of checks and balances for their business. This age-old process is a main financial staple in all industries where debits and credits truly rule the accounting world. This article will provide an easy-to-follow tutorial for the uneducated using real world examples.
READ MOREReal Estate Investment Trusts (REITs) are an awkward fit for the hospitality industry. Their operations are governed by complex rules and restrictions, but there are ways to work around them. We take a look at the legal and tax issues posed by REITs in the hospitality industry and how they can be structured to withstand IRS scrutiny.
READ MOREProperties looking to remain competitive need to focus on generating and maintaining guest loyalty. An increase in guest retention is directly reflected in increased profit, and the positive reviews left by loyal guests help attract new guests to a property. This article looks at the importance of guest loyalty and the role of technology in cultivating that loyalty and turning it into satisfied guests who stay more and spend more
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