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As COVID begins to subside, the luxury hotel industry is not only building itself back up but has the potential to be stronger than ever. More folks are craving A-list travel experiences with top-of-the-line guest service as restrictions lift. What opportunities await luxury resorts in this "new normal," and what protocols or best practices should be considered? Read on for ideas, advice, and examples! READ MORE
As guests return to our hotels, they may not know all the challenges that have occurred to keep the lights on over the past two years. We examine two distinctly different properties, with relatable twists and turns on how they navigated trying times by listening, learning, and leaning-in to new solutions leading to greater guest experience. ? READ MORE
The global COVID-19 pandemic turned vibrant hotel properties at the start of 2020 into empty shells just months later. Hoever, the decision to resume operations was just the beginning of a slew of unique and complicated hurdles for both the operator and the consumer. As the hotel industry re-wakens in a world still full of operator challenges, how do hotels balance what is possible and what is expected with guest experience moving forward, while placing critical pandemic lessons learned into action? READ MORE
The pandemic paved the way for massive changes in the hotel industry, including new safety protocols, a reduction in staff, a new profile of travelers, and adjusted amenity offerings and services. As travel continues to grow back toward pre-pandemic levels, it is essential for hotel leaders and staff to remain aware of changes in guest expectations as the mix of business shifts from predominantly leisure back toward more historical segment mix including corporate, group and government. Understanding and anticipating these changes requires hoteliers to be nimble and to reinforce the focus on guest satisfaction. READ MORE
As hotels and the publishing industry move into a post-pandemic world, hotels are seeking ways to provide travellers with relaxing amenities, that include reading materials and more, in a safe, eco-and tech-friendly, green and contactless way. An understanding of the how trends in the publishing industry is impacting the daily read – from newspapers to in-room magazines and more is shared. READ MORE
Hotels and Resorts are back. People are once again traveling and spending money. Guests are willing to pay high prices but are coming with high expectations. While there is some acceptance of their dollar not going as far as before, there is no tolerance for inconsistent, poor service – nor should there be. The right training professional who embeds themselves in the operation can breathe life into service standards and ensure consistent, phenomenal guest care by following the clear pathway to success.
READ MOREWhen it comes to finding a hotel or resort property to invest in, look no further than those that offer specific, distinctive wellness features. Recent studies show that wellness-oriented hotels and resorts can charge higher rates and enjoy much higher repeat guest percentages, meaning these properties will provide the biggest bang for your investment buck.
READ MOREAs the hospitality industry evolves, securing comprehensive and cost-effective insurance for hotel operators has become increasingly complex. The nature of risks associated with hotels, from liability and property damage to data breaches, makes insurance a critical operating component. An increasingly litigious society only exacerbates matters. With this growing need comes a challenging landscape where standard insurance solutions often fall short. To navigate this market, two essential factors emerge as fundamental.
READ MOREIt's no secret that health- and- wellness-focused hotels are on the rise, as more guests seek experiences that prioritize their physical and mental well-being during their stay. For hotel owners and operators, this presents a significant opportunity - By offering personalized wellness amenities such as purified air and holistic programs, hotels can drive profitability and transform guest stays into restorative journeys, staying ahead of the competition.
READ MOREThis article examines the current hotel financing landscape, focusing on construction and conversion deals. It explores key factors lenders evaluate, including location, brand selection, and general contractor qualifications. The piece delves into investor sentiment, discusses the challenges of rising costs, and outlines strategies for securing funding in a tight market. Hotel developers and investors will find valuable insights on navigating today's complex lending environment.
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