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Can a posh estate be turned into one of Belize's most talked-about eco-resorts? Easily, say the owners of the San Ignacio Resort Hotel whose immodest mission, creating a place to sojourn that had no ecological equal, came to fruition. What separates this property from the ordinary? Iguanas. Impeccable personal service. And a commitment to Mother Earth that impresses even the most seasoned traveler. READ MORE
Society is changing, according to the Travel Agent central statistics, over 70% of travellers say they want to travel more sustainably. We need to align the industry to our customer's values so we can create a type of industry that continues to evolve and thrive for years to come. Running a Green business is not just the "trendy" or "kind" thing to do, it is the "smart" thing to do. READ MORE
With the pandemic waning and travel picking up, hotels have an opportunity to innovate. The Fairmont Century Plaza is enhancing service and amenities, leveraging new technologies, and standardizing popular options that grew out of the pandemic – like outdoor dining, in-room fitness gear, and text-messaging apps for guests. The theme "Service Is Here to Stay" reflects this renewed commitment to the guest experience. READ MORE
For nearly 75 years, Outrigger Hospitality Group has been synonymous with authenticity. The brand has been guided by a values-based process called "Ke 'Ano Wa'a," which translates to "The Outrigger Way," and allows the three core elements of the hospitality industry to exist in harmony: the guest, host and place – resulting in a memorable, one-of-a-kind guest experience for every traveler. READ MORE
It's easy to hide behind the excuses and adjusted expectations the pandemic has yielded over these last two years, but the team at Maverick is looking at these new guest standards as an opportunity to go above and beyond to manage expectations and still provide the richest experience possible which will not only satisfy their guests, but also their bottom line. READ MORE
Hospitality marketing has evolved significantly over the past five to ten years, and the hospitality industry must adapt to engage guests in the modern era. From understanding new types of guests to determining how to approach them and measure the success of new marketing campaigns, the landscape is shifting, and we all need to adjust to thrive.
READ MORESynergy between a hotel's many stakeholders results in every element, from visual aesthetics to guest experience, aligning with the brand's unique vision. By working closely with owners and operational staff, designers can enhance brand identity and optimize operational flow through authentic storytelling that delivers a cohesive and memorable experience to drive guest loyalty and satisfaction.
READ MOREDesigning a diverse portfolio of hotels presents a number of unique challenges but also offers the opportunity to approach each project with foundational principles of smart sustainability, smart design and smart teams. Whether it be a renovation or new build project, a select service hotel or luxury resort, a branded property or independent boutique hotel, using these foundational principles as a guide will always yield the best results.
READ MOREIt should go without saying that cross-functional collaboration is essential for success in hospitality. The same is true for marketing in the hospitality space. Developing effective marketing strategies that attract and retain guests, drive the topline and boost team member recruitment and retention takes a village, to borrow a phrase. Evolving technology and shifting consumer preferences present complex challenges for the hospitality marketer to overcome.
READ MOREHotel companies often face ongoing staffing needs, but rushing the hiring process or making reactive decisions can lead to costly mistakes. A thoughtful, well-communicated and timely hiring approach supported by trained interviewers and clear job postings ensures stronger hires, reduces turnover and protects team morale. Prioritizing quality over speed ultimately benefits both the business and its employees.
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