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After two years of changing restrictions, guests are eager to jet-set around the world, enjoying all the enriching experiences travel has to offer. As the appetite for revenge travel grows, it's vital that hotels respond to increasingly discerning and demanding customers. Read how hotels can digitally optimize the guest experience during the pre-book, pre-stay, and post-stay stages of their journey. READ MORE
We are seeing a new alteration and shift in guest expectations as the pandemic is waning. As we look forward to average rate elevations and increased profitability, the industry will have to examine and embrace the new guest service demands to emerge as leaders in loyalty, service delivery, and value to maximize market share. READ MORE
With the U.S. lodging industry facing a historic labor shortage in the face of accelerating demand, hotel operators must balance a return to pre-pandemic services and amenities with mounting margin pressures. Hotels therefore must evaluate which services to add back that fulfill guest expectations without negatively impacting profit. READ MORE
Guests who enjoy exceptional personalized service anywhere on your property will not search for other places to go. Integrating a new generation of mobile solutions can extend the reach of your existing POS system to the pool, beach, golf course or outdoor event space, and will give guests a reason to stay on your property and enjoy all it has to offer. READ MORE
The pandemic changed our "normal" way of life forever. Personal health safety is top priority. Why should we accept "return to normal" when we should all be demanding "return to better than normal? "Just as airport security changed for the better post-9/11, the way we address airborne contamination will change post pandemic - air quality is a significant consideration. READ MORE
Hotels and Resorts are back. People are once again traveling and spending money. Guests are willing to pay high prices but are coming with high expectations. While there is some acceptance of their dollar not going as far as before, there is no tolerance for inconsistent, poor service – nor should there be. The right training professional who embeds themselves in the operation can breathe life into service standards and ensure consistent, phenomenal guest care by following the clear pathway to success.
READ MOREWhen it comes to finding a hotel or resort property to invest in, look no further than those that offer specific, distinctive wellness features. Recent studies show that wellness-oriented hotels and resorts can charge higher rates and enjoy much higher repeat guest percentages, meaning these properties will provide the biggest bang for your investment buck.
READ MOREAs the hospitality industry evolves, securing comprehensive and cost-effective insurance for hotel operators has become increasingly complex. The nature of risks associated with hotels, from liability and property damage to data breaches, makes insurance a critical operating component. An increasingly litigious society only exacerbates matters. With this growing need comes a challenging landscape where standard insurance solutions often fall short. To navigate this market, two essential factors emerge as fundamental.
READ MOREIt's no secret that health- and- wellness-focused hotels are on the rise, as more guests seek experiences that prioritize their physical and mental well-being during their stay. For hotel owners and operators, this presents a significant opportunity - By offering personalized wellness amenities such as purified air and holistic programs, hotels can drive profitability and transform guest stays into restorative journeys, staying ahead of the competition.
READ MOREThis article examines the current hotel financing landscape, focusing on construction and conversion deals. It explores key factors lenders evaluate, including location, brand selection, and general contractor qualifications. The piece delves into investor sentiment, discusses the challenges of rising costs, and outlines strategies for securing funding in a tight market. Hotel developers and investors will find valuable insights on navigating today's complex lending environment.
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