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This summer was supposed to be the season of revenge travel. With COVID-19 caseloads easing and consumers flush with savings built up during the pandemic, the travel industry was anticipating a robust season. But that was before a new risk emerged: stubborn, elevated inflation. Travel demand has remained undeterred, for now, and the volume of travelers has placed additional focus on labor issues for airlines and hotels. READ MORE
Hoteliers must think differently about food and beverage concepts and operations in the wake of the pandemic to ensure recovery. In addition to rebuilding trust with guests and diners, it is imperative to embrace creativity and big, bold ideas to unlock the true potential of F&B concepts as a necessary hotel amenity and an essential fixture within communities they serve. READ MORE
When The Schoolhouse Hotel opened its doors in White Sulphur Springs, WV, in May 2022, it marked not only the launch of the area's first boutique hospitality property and the first all-ADA compliant hotel in the world, but the staff also faced a post-pandemic climate in which every aspect of hospitality, food and beverage was impacted. READ MORE
The return of guests to the hotel industry is cause for both celebration and concern for F&B departments as they struggle to overcome the challenges raised by workforce shortages. However, by turning to new technologies and approaches to human capital management, F&B managers can sidestep such issues standing in the way of running a successful business that serves the needs of both guests and employees. READ MORE
Hotel food and beverage operations were hit hard during COVID due to limited capacity rules, which significantly impacted sales and revenue. As we emerge from the worst effects of the pandemic, Americans are once again making reservations, and the sector is well on a path to full recovery. Moreover, external patrons have rediscovered the excitement of dining at hotel restaurants and bars. The hotel industry must now reexamine and re-imagine its approach to food and beverage to navigate inflation, labor shortages, and changing customer expectations. READ MORE
Hotel insurance is a crucial component of risk management in the hospitality industry. From natural disasters to liability claims, hotels face a wide range of potential risks that can significantly impact operations. The state of Georgia, with its unique blend of urban centers, coastal areas, and seasonal weather threats, has provided valuable lessons in how hotel insurance can protect businesses and support long-term resilience.
READ MOREFrom missed connections to overengineered tech, the path to digital transformation in hospitality is full of potential missteps. In this article, John Paul Nichols of Club Quarters outlines how to strike the right balance between innovation and human connection. His framework helps hoteliers embrace technology thoughtfully - enhancing efficiency without losing the personal touch that keeps guests coming back.
READ MOREThere is a lot that goes into hiring the best leaders, but often the vision gets cloudy when you are under stress to achieve results that include taking care of shareholders, guests, and other staff members. Learn how to stay focused and keep your eyes on the process that will help you secure covenantal leaders for your organization both now and for its future.
READ MOREThe hospitality industry is undergoing a significant transformation, focusing on creating meaningful, emotionally resonant experiences that go beyond traditional services. Today's guests seek experiences that align with their expectations and create lasting emotional connections. They look for properties whose brand promise resonates with the experience they desire. Aligning every guest interaction with that brand promise allows a property to distinguish itself and foster long-term loyalty.
READ MOREHotels can enhance guest experiences while optimizing operations. Parking, whether valet or self-parking, is a great place to start as the parking experience is often the first and last impression made on guests. Other components include balancing staffing and amenities with strategic outsourcing and leveraging smart parking solutions. Embracing sustainability through electric vehicle charging and green infrastructure further strengthens a property's appeal and profitability.
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