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In the wake of the devastation that disrupted all operations aspects, the hotel food & beverage industry proceeds with cautious optimism as it re-emerges from the pandemic's darker days, bringing lessons learned from challenges faced and integrating them into current operations. Challenges remain, including persistent labor shortages, scrupulous sanitation standards and recent global food shortages caused by the Russia-Ukraine war. READ MORE
EOS Hospitality's Vice President of Food & Beverage, Albert Rothman, shines a light on the need for thoughtful design in hospitality workplaces. He examines how physical challenges to the workplace create hardship for employees and how the industry would be better served to prioritize them in the design phase. Rothman champions the idea of considering the employee experience, from day one. READ MORE
Live! Casino & Hotel Maryland, like much of the hospitality industry, faced unprecedented challenges in 2020 due to the pandemic. As the F&B Director for the top tourist destination in the state, Brian Fountain worked with his team, across the property's departments, and with Team Members and guests to navigate the changing landscape. Now, two years later, he shares lessons learned and innovations implemented. READ MORE
Before the pandemic, hotel pantries and marketplaces offered F&B flexibility and convenience for guests. Due to the current labor challenges in the hospitality industry, in addition to the increased demands of consumer travel, these self-serve marketplaces provide ongoing F&B opportunities for hoteliers. From small to large properties, guest facing F&B pantries and marketplaces bring convenience and personal touches, enhancing the customer experience. READ MORE
With the immediate crisis of the COVID-19 pandemic in our rear-view mirror, the hospitality industry is adapting to a new normal. While many of pandemic-era industry best practices have dwindled, some have proven valuable and continue to remain as common procedures; however, through the last two years, the one constant throughout the hospitality industry has undeniably been the remarkable resiliency. READ MORE
The utilization of data analysis in hotels is invaluable, transforming raw data into strategic insights that will drive informed decision-making. By leveraging data analytics, you will have a clearer understanding of guest preferences, market trends, and operational efficiencies. In this article, you will learn three important questions every hotelier must answer to maximize its value.
READ MOREBehind the scenes of the polished hotel industry, a battle often brews between two crucial departments: marketing and revenue management. While both are indispensable cogs in the hospitality machine, the blame game they engage in can sometimes resemble a never-ending tennis match, with each side volleying responsibility back and forth. In this game there are no winners-only missed opportunities and lost revenue. Let's delve deeper into this conundrum and explore strategies for fostering collaboration rather than confrontation between these vital sectors.
READ MOREIn today's dynamic digital landscape, travel and hospitality PR professionals have a rapidly diminishing role. In their place: communications experts applying their storytelling abilities to help shape marketing strategies and create more effective brand campaigns. Collaboration with marketing teams is no longer enough; publicists should be transitioning to a fully integrated approach - and they are already equipped to do so.
READ MOREFrom fighting off COVID to long hours working from home, the pandemic has left many people in need of relaxation and recharging. Boutique hotels are redefining luxury by prioritizing the holistic well-being of their guests. A new wave of trends are reshaping health and wellness offerings in boutique hotels, catering to the growing demand for nurturing the body, mind, and soul.
READ MOREAbstract Did you have a mentor in your career? Mentors provide valuable support to their mentees by guiding their careers, onboarding new positions and generally acting as a confidant and advisor. You can also ask yourself should you be a mentor? This article will discuss mentoring traits, skills and abilities, mentor-mentee matches and creating mentor programs.
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