As the travel industry braces for the long-term impact from the COVID-19 crisis, the extended stay and apartment-hotel segment is seeing increased demand comparatively. Drawing on his wealth of experience, Domio's Chief Development Officer Brian Quinn shares why apartment-hotels are thriving in today's environment, as well as how the sector provides attractive solutions for developers. READ MORE

There are myriad of uncertainties for revenue managers at hotels worldwide. From managing an internal team, managing ever changing expectations, all while maintaining a sustained level of profitability, there's a lot to consider. Cassie Bond, CHRM, CRME, Vice President of Revenue Strategy at Chesapeake Hospitality discusses what revenue managers should keep top of mind while strategizing a way forward. READ MORE

Critical changes need to be made in the hotel industry before travel in the United States returns to normal. Property owner's, franchises and vendors need to work together to find scientific solutioned that will ease the fears of traveling guests. Better cleaning policies are only the tip of the iceberg when it comes to guest concern's about getting sick. READ MORE

Sometimes, in industries like hospitality and health care, where there can be so intimate a connection with another human being (guest or patient), we may underestimate the importance of maintaining esprit de corps within our own group. This article discusses some key elements to ensuring that those ties that bind remain positive and strong within our organizations as we navigate what remains an uncertain future. READ MORE

Frugal Innovation (FI) is the ultimate human-tool to think differently about resources & develop inexpensive solutions to solve dynamic problems. Most of these solutions come out of necessity & adversity vs. pure innovation, stemming from a lack of capital and R&D. FI is an active-thinking-lab that creates solutions through repurposing resources that are likely right in front of you. READ MORE

The hospitality industry is not having the V-shaped recovery we all hoped for. While hotel occupancy rose steadily throughout the summer and had returned to mid-March levels by August, occupancy rates are not providing the full picture of distress. The view on the ground offers a sobering perspective, as hotel investors and operators across the country continue to announce delayed reopenings and in some cases, permanent closures. READ MORE

While the importance of F&B revenue has declined in middle-priced hotels, upper-upscale hotels have retained high levels of F&B revenue. The most important difference may well be meeting space, which acts to secure relatively stable F&B activity even in times of economic distress. Social distancing as a result of COVID-19 may limit the use of meeting space. READ MORE

In this pandemic-laden world, budgets have been trimmed, revenue expectations lowered, expenses have been brought under control and staffs have been reduced. How do we move forward in these challenging times when we have regressed in so many ways? How do we thrive when we have less resources and support? It can and has to be done. The following will help companies think through this dilemma, adapt and succeed. READ MORE

The latest studies show that consumer confidence is exhibiting a decline following a slight uptick in June. Diminishing optimism regarding short term financial recovery, coupled with health and safety concerns is projected to slow the recovery of the travel and hospitality industry. Establishing a comprehensive communications and marketing plan is critical to cultivating consumer confidence as we welcome guests back through year end. READ MORE

What can a professional consultant bring to the table at this point in order to assist hoteliers to retain their position in the market and ultimately secure their business? While a generic answer is certainly not applicable here, there are a couple of steps and examples that can be worked on now, together with a third-party, in order to succeed. READ MORE

In a world where science took over daily pricing decisions, costs and ease of operating sophisticated software, the longtime it needs to be updated with reliable databases that allow exact and meaningful forecasting and decision-making, became an obstacle to optimize pricing decisions and profitability as a whole. An endogenously developed and tailor-made Excel model & dashboard is a reliable and cost-effective answer to the above. It's cooler, too. READ MORE

COVID-19 has changed everything in the hospitality industry. But the pandemic has also opened the door for brands to reimagine operations and the ways with which we deliver service and experience. From cleanliness and putting health and safety first to creating community and improving service delivery, forward-thinking brands are leveraging digital technology to enhance guest experiences and build connection. READ MORE

The hospitality and tourism industry is facing uncertainty. We should work together as a community to bring patrons to our communities but our existing community organizers are DMOs. We rely on them to leverage resources and collaboration wisely for the betterment of our communities. These organizations complement our business operations and extend our resources to local global markets alike. Yet DMOs are facing closure due to financial realities. READ MORE

A few weeks ago, one of my friends asked me why Revenue Management (RM) mattered anymore since there was no revenue to manage. Then, I started noticing that many hotel companies were laying off many of their RM team members. That got me thinking and as an RM person, of course it sort of rankled me. Does RM still have relevance in the post-Covid world? READ MORE

Over time, increasing complexity in the areas of revenue management, marketing and distribution has driven the need for specialization, both in terms of technology and human capital. While each discipline can impact property performance independently, superior performance can only be attained through close collaboration and clearly defined common objectives. READ MORE