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Military service members, their families, and other government travelers came to expect comfort and camaraderie when staying in hotels on Army installations. Yet, those expectations were disrupted by pandemic restrictions. How can services be adjusted to maintain lasting guest satisfaction and make these brave men and women continue to feel at home in temporary lodging? READ MORE
Between the ever-increasing demand for high-quality travel experiences and the technological advancements of the hospitality industry, guest services is at the heart of a hotel's operations. How can hoteliers ensure that visitors are experiencing a stay that exceeds expectations? Evaluate the daily connections between hotel staff and customers to grasp the poignancy of positive human interaction in a guest's stay. READ MORE
Human traffickers frequently use hotels to exploit people for labor or sex, and failing to identify and confront this illegal activity can expose your hotel to liability. Here are some best practices for training your staff, including common red flags, reporting suspicious activity, interacting with potential victims, maintaining guest privacy and creating a culture of awareness. READ MORE
Celebrating its 75th Anniversary this year, Outrigger Resorts & Hotels has grown from regional hotel company into a global hospitality brand with footprints on the world's most iconic beaches. In an ever-changing industry, Outrigger remains consistent in prioritizing authentic experiences and local culture alongside respect for guests and hosts alike with the brand's core values as a guide. READ MORE
With today's fully integrated technology ecosystems, hotel operators can do a lot more with fewer staff. Simultaneously, they can provide guests a next-generation hospitality and payment experience that delivers the security, simplicity, and data-driven personalization they expect. Hotels must catch up to the guest experience of the future. Modern, cloud-based technology platforms can make it happen. READ MORE
Water is necessary for life, and it can be the source of happiness for many. When water issues arise in a hotel, however, they can be met with frustration, disappointment, and in some cases, a negative review. This article addresses common contributing factors for negative reviews by compiling authentic reviews and matching them with case studies to help prevent the issue.
READ MOREHospitality can wield great influence over our guests' wellness given the increasing demand for access to wellness during travel and the importance of maintaining a wellness lifestyle. The provision of information, supporting and encouraging new wellness behaviours is key. Simon Saunders, VP of Strategic Health & Wellness for RLA Global explores guest expectations, the how's and why's of promoting, influencing, and educating guests' wellness.
READ MOREIn luxury hospitality, elegance and environmental responsibility are no longer separate ideas. Guests today expect hotels to create meaningful experiences that blend indulgence with impact. As General Manager of Conrad New York Downtown - a LEED Gold-certified property in Lower Manhattan, I have seen how operational innovation and thoughtful design can transform sustainability from an obligation into an advantage.
READ MOREThe hospitality industry is shifting toward experience-first models, with day passes and nightlife emerging as key growth drivers. Hotels are leveraging technology to offer seamless, flexible access to amenities and curated events, attracting both travelers and locals. As Shawn Tarter insightfully notes, this evolution redefines hospitality as a lifestyle-one that builds stronger connections, boosts revenue, and transcends the traditional stay.
READ MORETechnology continues to change how hospitality organizations deliver services. It is perhaps an opportune time to explore in what ways technology impacts employee stress at work. This article begins to examine this aspect of technology inclusion in hospitality service processes. The author hopes that this article will open the way to discussions about managing the transitions to technology solutions.
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