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Military service members, their families, and other government travelers came to expect comfort and camaraderie when staying in hotels on Army installations. Yet, those expectations were disrupted by pandemic restrictions. How can services be adjusted to maintain lasting guest satisfaction and make these brave men and women continue to feel at home in temporary lodging? READ MORE
Between the ever-increasing demand for high-quality travel experiences and the technological advancements of the hospitality industry, guest services is at the heart of a hotel's operations. How can hoteliers ensure that visitors are experiencing a stay that exceeds expectations? Evaluate the daily connections between hotel staff and customers to grasp the poignancy of positive human interaction in a guest's stay. READ MORE
Human traffickers frequently use hotels to exploit people for labor or sex, and failing to identify and confront this illegal activity can expose your hotel to liability. Here are some best practices for training your staff, including common red flags, reporting suspicious activity, interacting with potential victims, maintaining guest privacy and creating a culture of awareness. READ MORE
Celebrating its 75th Anniversary this year, Outrigger Resorts & Hotels has grown from regional hotel company into a global hospitality brand with footprints on the world's most iconic beaches. In an ever-changing industry, Outrigger remains consistent in prioritizing authentic experiences and local culture alongside respect for guests and hosts alike with the brand's core values as a guide. READ MORE
With today's fully integrated technology ecosystems, hotel operators can do a lot more with fewer staff. Simultaneously, they can provide guests a next-generation hospitality and payment experience that delivers the security, simplicity, and data-driven personalization they expect. Hotels must catch up to the guest experience of the future. Modern, cloud-based technology platforms can make it happen. READ MORE
A hotel's brand identity extends beyond a logo or tagline-it's the entire guest experience, from the in-person visual aesthetics to the operational philosophy. Designers play a crucial role in crafting this identity by weaving local cultural nuances, historical narratives, and experiential elements into every aspect of the space. This integrated approach allows hotels to tell an authentic story that aligns purpose and place.
READ MOREWhite Lotus Season 3 will likely spark a tourism boost in Thailand similar to the show's previous destinations in Italy and Hawaii. To handle such surges, the hotel industry must enhance staffing flexibility, streamline booking systems, and invest in scalable infrastructure. Successfully managing fluctuating demand is crucial for long-term growth and maintaining service quality in the ever-changing travel and hospitality landscape.
READ MOREThe resorts at Frenchman's Reef, originally opened in 1973, were forced to close in 2017 due to extreme hurricane damage. In 2023, two brand-new resorts reopened onsite, debuting six restaurant venues designed by The Johnson Studio at Cooper Carry, who found a way to cohesively tie these spaces together while still maintaining individually curated concepts.
READ MOREInflation has been affecting hoteliers over the past year, and despite rates finally starting to cool, the cost of goods remains high, impacting consumer behaviors when it comes to travel and lodging costs. Looking ahead, what proactive measures can hotel operators take to drive occupancy rates, keep guests on-site longer, and protect revenues amid a challenging market?
READ MOREUser-generated content (UGC) has become a cornerstone of modern hotel marketing, offering authentic guest perspectives that build trust and drive bookings. As travelers increasingly rely on social platforms for decision-making, hotels must strategically curate and engage with UGC. When integrated thoughtfully alongside branded content, UGC enhances credibility, deepens guest connections and positions properties to thrive in a dynamic digital landscape.
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