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In 2023, the hotel industry has found itself in uncharted waters. Hoteliers are striving to meet and exceed ever-increasing guest expectations with minimal staff, while finding ways to differentiate their properties and brands in a competitive market, build long-term guest loyalty and keep operating expenses costs down. Fortunately, technology is stepping up to solve all of these challenges in new and exciting ways. READ MORE
Looking for a cost-effective way to build business? Look no further than delivering excellent customer service. Think of customer service as a way of doing business as opposed to thinking of it as a program. Developing a guest-centric approach perspective will ensure guest loyalty and generate demand from good reviews. This article will address what great customer service is and how it will positively impact financial results. READ MORE
Several years ago I decided to change from the London Kensington hotel I had been using to one in Mayfair. I shipped a box to the new hotel and a few days later I received a phone call: "Hi Ms. Yokell, this is Michael from the M Hotel in London calling to let you know that your package has arrived". I almost dropped the phone. And I stayed at this hotel for the next ten years. I tell you this because when I read the topic to be covered this month, that memory popped right up. Read on to see what hotels are doing now to entice guests to stay with them. READ MORE
The world and especially the hospitality industry needs LOVE right now. We need to lead with LOVE! In order for this to happen we must Listen with love, take Opportunities, define our Values and bring the 528 hertz LOVE Energy in every interaction. We can deliver Service LOVE once we serve LOVE to ourselves first. Please join us in the Service LOVE movement! READ MORE
So many hotels today are using labor shortages and COVID cutbacks as an excuse for maintaining reduced guest services. But is this wise? From an operational point of view, we need to focus on a general redirection of services and amenities, explore new ways to connect with guests, and adapt an overall "smart service" management mentality in order to set our properties apart. READ MORE
Holiday events are crucial for hospitality businesses, offering opportunities to enhance customer loyalty, increase revenue, and strengthen community ties. These events, such as New Year's Eve galas and Christmas gatherings, showcase a venue's capabilities and create memorable experiences for guests. However, challenges like staffing shortages, logistical complexities, and rising guest expectations must be addressed to deliver exceptional holiday events.
READ MOREThe hospitality industry faces increasing cybersecurity threats due to the vast amounts of sensitive guest data it holds. High-profile breaches underscore the need for comprehensive safeguards. Hotels must prioritize data mapping, incident response planning, encryption, and continuous monitoring. Implementing cyber insurance, fostering leadership accountability, and maintaining transparent communication are essential to mitigate risks and sustain guest trust.
READ MOREHospitality is entering an AI-powered era driven by rising labor costs and changing guest expectations. Hotels face real challenges adopting AI, from high costs to technical complexity, yet those who overcome these hurdles stand to transform operations and guest experiences. This article dives into AI's booming market, the barriers hoteliers face, and the practical steps reshaping hospitality's future.
READ MOREMergers and acquisitions in the hotel and hospitality sector have slowed amid economic uncertainty, but hotel investors' outlook for deal activity remains optimistic, according to industry observers. Hotel buyers since the COVID-19 pandemic have been cautious, though many may not realize they can deploy a valuable form of specialized insurance that helps reduce deal risks.
READ MOREThe travel industry thrives on connecting diverse cultures, and setting your global hospitality portfolio apart requires crafting an identity that transcends borders. Brands must balance consistency with celebrating local flair, ensuring personalized experiences while maintaining core values. By fostering open communication and setting clear expectations, hospitality brands can deliver a top-notch experience to every guest who walks through the door.
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