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After nearly two years of discontinuing hospitality renovations due to the pandemic and supply chain restrictions, a significant increase in demand is expected within the coming years. This surge will apply pressure on the hospitality industry to meet the pent-up demand, encouraging owners and asset managers to carefully coordinate their renovation projects and choose experienced service providers who can deliver high-quality work in a timely manner. READ MORE
As the Hotel General Manager for the four-star, Live! Casino & Hotel Philadelphia, Ken Lanigan shares his insights and human-first approach on how to exceed guest expectations. From putting trust in your team members to the importance of consistency, Ken shares what has worked for him and his team and helped make Live! Philadelphia one of the top-rated hotels in Philadelphia. READ MORE
Learning to anticipate guests' needs is key when striving to create a culture of service. Hotel team members that make an effort prior and during a guest's stay to understand the individual and enhance their experience without the guest having to ask often results in exceeding the guest's expectations. As a result, travelers who have had unforgettable experiences at a hotel usually tend to return in the future. READ MORE
The pandemic has pushed hospitality into a new era. Today, the needs and expectations of guests have changed; they no longer accept reduced service levels and amenities. Instead, they want staff, services, and experiences that go above and beyond, and it is up to hotel management companies to deliver just that. READ MORE
Hoteliers continue to seek opportunities to enhance wellness for their guests and suppliers are leveraging technology to support wellness opportunities. From product development to innovative thinking and technical equipment, these suppliers are providing solutions that enhance guest experiences and save labor for hotel operators. Learn how to evaluate technology opportunities and find the best supplier solutions for your properties. READ MORE
A hotel's brand identity extends beyond a logo or tagline-it's the entire guest experience, from the in-person visual aesthetics to the operational philosophy. Designers play a crucial role in crafting this identity by weaving local cultural nuances, historical narratives, and experiential elements into every aspect of the space. This integrated approach allows hotels to tell an authentic story that aligns purpose and place.
READ MOREWhite Lotus Season 3 will likely spark a tourism boost in Thailand similar to the show's previous destinations in Italy and Hawaii. To handle such surges, the hotel industry must enhance staffing flexibility, streamline booking systems, and invest in scalable infrastructure. Successfully managing fluctuating demand is crucial for long-term growth and maintaining service quality in the ever-changing travel and hospitality landscape.
READ MOREThe resorts at Frenchman's Reef, originally opened in 1973, were forced to close in 2017 due to extreme hurricane damage. In 2023, two brand-new resorts reopened onsite, debuting six restaurant venues designed by The Johnson Studio at Cooper Carry, who found a way to cohesively tie these spaces together while still maintaining individually curated concepts.
READ MOREInflation has been affecting hoteliers over the past year, and despite rates finally starting to cool, the cost of goods remains high, impacting consumer behaviors when it comes to travel and lodging costs. Looking ahead, what proactive measures can hotel operators take to drive occupancy rates, keep guests on-site longer, and protect revenues amid a challenging market?
READ MOREUser-generated content (UGC) has become a cornerstone of modern hotel marketing, offering authentic guest perspectives that build trust and drive bookings. As travelers increasingly rely on social platforms for decision-making, hotels must strategically curate and engage with UGC. When integrated thoughtfully alongside branded content, UGC enhances credibility, deepens guest connections and positions properties to thrive in a dynamic digital landscape.
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