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As the meetings and events industry continues to evolve, personalization is emerging as a key driver of success. Jamie Bruce, President of Teneo Hospitality Group, highlights the growing importance of tailoring experiences to meet the unique needs of attendees, from bespoke services to immersive activations, and the role of hotel partnerships in making it all possible. READ MORE
Hotel management is a powerful training ground for leadership, blending logistics, empathy, and strategic thinking. It teaches skills in crisis management, financial decision-making, tech adaptation, and global team coordination. With real-time feedback and high guest expectations, managers master emotional intelligence and service delivery. These transferable lessons prepare professionals to lead effectively in any industry, well beyond the hospitality sector. READ MORE
Will your hotel soon be employing robots to greet guests, make beds, and deliver food? Guests are used to human interaction in hospitality. Yet with advances in robotics, machine learning and smart environments, what feels unreal today could be the norm tomorrow, reshaping not only how we travel, but how we define comfort, connection, and hospitality in our hotels. READ MORE
Hilton Cancun, an All-Inclusive Resort is a curated escape that captures the essence of Cancun. With a modern approach to all-inclusive travel, this oceanfront property appeals to families, couples, groups, and event planners alike. From world-class dining, accommodations, eco-conscious design, and cultural authenticity, Hilton Cancun is a leading example of what it means to travel without sacrificing comfort and sophistication. READ MORE
Hotels are pushing digital tools like kiosks and mobile keys, chasing convenience and seamless experiences. Yet, this often backfires; glitches and poor execution lead to frustrated guests and damaged loyalty, especially as rising prices heighten expectations. Successfully integrating tech means prioritizing thoughtful design, ensuring transparency, and understanding that it enhances, rather than replaces, human connection. READ MORE
The hospitality industry faces a pivotal shift as evolving guest expectations and operational challenges outpace outdated value propositions. To thrive, hotels must embrace purpose-driven hospitality, personalized experiences, and operational alignment. By redefining their brand promise and addressing modern traveler priorities, hotels can foster guest loyalty, enhance profitability, and build sustainable success in an increasingly competitive market.
READ MORETroy Dixon, General Manager at Central Station Memphis, explores the multifaceted charm of adaptive reuse hotels in this thought-provoking piece. By seamlessly blending historical authenticity with contemporary comfort, these hotels offer travelers a unique and immersive experience. The intersection of travel and history becomes a tangible reality, allowing guests to stay in transformed spaces and partake in the rich narratives embedded within the walls.
READ MOREHoteliers may see an increase in available capital in 2024, much of it from private credit lenders. Lenders can channel new originations towards hotels due to the advantageous cap rates and continued robust operating performance. In this setting, hoteliers should consider exploring tailored, alternative financing options. Regarding term loans, as banks pull back, CMBS is still a viable option.
READ MORENearly half of travelers (47%) are now booking multi-generational trips - a 17% jump from last year, creating a huge opportunity for hotels and resorts to rethink their offerings. Hotels and resorts have several opportunities to embrace this booming trend today and start reaping the rewards. Jeff Rudder, General Manager at Skytop Lodge, shares strategies to attract these travelers and turn family getaways into unforgettable experiences.
READ MOREHotels are hubs of activity and the potential risk of a guest slip and fall or other incident is seemingly everywhere. What can the hotel management team do to adequately manage and reduce risk? This article provides an overview of operational insurance typically carried by a hotel, guidance for responding to covered claims when accidents occur as well as recommendations for claim prevention.
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