LIBRARY ARCHIVES Take a look at past articles and SUBSCRIBE TODAY!
Hotel mobile apps now offer a one-stop solution for virtually every aspect of a stay, from food ordering to Wi-Fi information, from maps to loyalty programs. Guest messaging platforms allow guests to message the front desk anytime, anywhere. The mobile part of a hotel experience isn't just an add-on anymore. It's something that more and more guests expect when they check in. READ MORE
Mobile is transforming the travel and hospitality industry as we know it, both from an external perspective (guest-facing) and an internal perspective (end-to-end operations). Mobile, cloud-based technology plays an integral role for today's hoteliers, empowering them to meet the guest demand for convenience and personalization while delivering enhanced data capture, increased automation, seamless connectivity, and growth opportunities. READ MORE
Hospitality's demand for contactless experiences ensuring guest safety has led to a skyrocketing increase in adoption for digital key services. Yet as with any technology, enhancements continue to be made to digital key platforms to accommodate new guest behaviors and preferences. Using the latest technologies, hoteliers can now simultaneously address health safety concerns while still ensuring maximum guest convenience. READ MORE
The hospitality industry has always been one of people serving people. But in this rapidly shifting world, defining technology's role in hospitality is a perplexing question. Is it a Virtuoso that harmonizes service delivery with guests' expectations, or is it a Vampire that sucks the spirit out of hospitality and diminished a hotel's revenues and/or capital? In this article, we begin to answer this question. READ MORE
Mobile has become a primary way to keep a hotel's frontline staff informed. As the face of a hotel brand, where service is often paramount, their knowledge of the company and its services will have a direct impact on the customer experience. Mobile-first training, communications and task management is an invaluable tool to ensure the ultimate in customer service. READ MORE
Today's hospitality professionals face a dual challenge: maintaining operational efficiency while ensuring a seamless and memorable guest experience. Rising labor costs, inflationary pressures, and evolving guest expectations have forced hotels to rethink traditional processes and adopt smarter, more sustainable practices. While efficiency is often equated with cost-cutting, true optimization lies in striking the right balance between savings and service.
READ MORETransform your morning lineups into the most energizing 15 minutes of the day with tips from Mychal Milian. From sharing daily quotes and fun facts to recognizing your team's achievements, Milian offers expert advice on balancing motivation and business. These strategies will keep your team engaged, informed, and ready to tackle the day ahead with enthusiasm.
READ MOREGuest education is often overlooked in hospitality, but it is an integral aspect of the experience. This education process offers significant benefits that go beyond simply informing them about the physical property, its amenities and outlets, and the surrounding destination. Education serves as a powerful tool for enhancing the guest experience, by building deeper connections, and communicating positive messages that can lead to lasting loyalty.
READ MOREWith another year in the books Hoteliers are focused on the new year and their targeted actions to achieve 2024 budget goals. As we consider what the new year has in store for our industry there are a number of trends that stand out and are relative to our success that are worth taking a closer look at.
READ MOREWorkplace culture can make or break a company. Engaged and motivated employees are essential for success, but creating and maintaining a diverse and inclusive environment can be challenging. This article shares strategies for achieving a more diverse workplace, including partnering with local organizations, developing an EDI committee, bringing in external experts, using anonymous surveys, providing continued education and clearly defining brand values.
READ MORE
