The pandemic has now set a new standard of expectations for all guests and for every hotel scale. Additionally, the pandemic has caused digital technology adoption to advance at lightning pace; what formerly took years to adopt is happening in months. This, in turn, will set more and higher expectations for the hotel industry as we settle into the "new normal." READ MORE

Technology has always driven the hospitality industry with the demand to stay up-to-date on replicating a guest's normal day-to-day life while they are away from home. Given today's world, it's more important than ever for us to shine light on mobile technology that will aid in reducing physical touchpoints and maintaining social distancing measures for guests to stay safe and healthy while traveling. READ MORE

The new remote work era has arrived. Since summer 2020, many companies from Facebook, to Fujitsu and Siemens made remote work policies permanent. In the process, they created a new type of traveler: Anywhere Workers. Those untethered from their offices -- will make up a huge potential segment in the hospitality industry. David Abraham who has developed and run Outpost, a remote worker concept in Asia, will examine this new and growing segment of hospitality industry. READ MORE

Extended-stay hotels are popular with owners and developers who prefer properties that typically experience less volatility and rely less on seasonal demand or on demand surges related to area events. While owners and operators have realized declines in both occupancy and average daily rate (ADR) this year, the mid-rate and economy extended-stay hotels have significantly outperformed the transient- and group-focused hotels. READ MORE

The ways in which guests think of safety and cleanliness have been altered irrevocably by the global pandemic. As health considerations move to the fore of planning priorities for owners and operators, partnerships with architects, interior designers and other consultants can help secure the future of the brand image by integrating public health strategy with techniques and methods that focus on guest experience. READ MORE

A successful mixed-use development usually includes a number of complementary uses such as retail, residential, office buildings, theaters and hotels. Each component of the development must benefit from its inclusion in the overall project and profit from its interaction with the other uses. COVID has accentuated the co-dependent dynamic and is giving new importance to the notion of don't put all your eggs in one basket. READ MORE

As COVID-19 continues to impact the hospitality industry, hotels can expand on four initiatives to adapt to modern times. Contactless options, technology developments, green advancements, and long-lasting cleaning protocols should be considered as hotels reevaluate the customer's experience. In this article, Ruben Mejia will review these four topics and how each can apply to fitness offerings at hotels. READ MORE

Industry-specific mobile applications are transforming the way hoteliers manage property portfolios and day-to-day operations. Apps, alerts and mobile communications offer hoteliers remote and secure access to key business data, allowing them to work from anywhere while staying connected in real time. Making back office technology available through mobile devices, hoteliers can save valuable time and boost bottom lines through streamlined operations and powerful data management READ MORE

Mobile apps were an exciting option in guest communication for hotels until the low probably of guests keeping the apps on their phone began to hinder the efforts of small to mid-sized hotel brands. In this article we go over some successful alternatives for mobile guest services and the infrastructure that needs to be in place to properly support them. READ MORE

Smartphones have forever altered, mostly improved, many aspects of our everyday lives, and the travel experience is no exception. From planning and booking through check-in and on property experience, to social sharing, mobile represents a key touch point with our guests that enable connection and hospitality in new and evolving ways. READ MORE

The current post-COVID climate has enabled microlearning to adapt the way we conduct employee training and make it more effective and accessible than ever before. This breaking down of information into topical, bite-sized chunks means education becomes much easier to digest, knowledge retention is significantly increased, and hospitality employees can access training from their mobile phone in their native language. READ MORE

Successful people aren't necessarily smarter, happier, or more competent. They are simply better at taking out their trash. Some of us are real trash collectors. HeadTrash shapes our reality, sucks our energy, and shifts our focus from self-acceptance and inner peace to worry and fear. HeadTrash is never helpful in any form. Change your HeadTrash, and you'll change your life. READ MORE

Simply put, art is good business. But the confusion often lies in how to show the business impact of art to your hospitality facility and stakeholders. Understanding the business case for art is only the first step. Here we highlight how art can influence the value of your hotel, through brand identity, creative placemaking and educating decision makers on broader benefits. READ MORE

Spas must adopt new levels of operational efficiency to replace outdated manual practices like payroll, inventory management, and scheduling. "Smart" Technologies have the potential to improve the entire spa business model by creating algorithms for dynamic, demand-driven staffing and scheduling. In the first article of this 2-part series, we will explore best practices to leverage technology back of house. READ MORE

Coffee relates to various parts of the hotel experience including breakfast. Guests base their overall experience of their stay at your hotel in part by the quality of your coffee and coffee service. The way to make sure that the coffee you serve at your hotel consistently tastes good (and tastes good every single time) is to educate your hotel staff about coffee. In this article, I will go into the details on why coffee education is so important for your hotel staff. READ MORE