When most people think about "project management" their first thoughts are generally not about the hospitality industry. Even though it is one of the largest industries in existence, there has not been a concerted industry-wide effort to embrace project management. However, hospitality firms from across the entire industry, from mom-and-pop operations to global hospitality giants, are planning and executing projects on a daily basis. We begin our deep dive into the world of project management by discussing why project management is such an important – yet overlooked – facet in the hospitality industry. READ MORE

While the coronavirus pandemic paused travel worldwide, the crisis has not paused wanderlust or human needs for connection. As guests begin to resume travel plans – whether for business or leisure – they will bring new expectations for health and wellbeing with them, from the use of hands-free technology to a connection to the outdoors to a holistic approach to programming. Manny Dominguez, principal at global design firm Cooper Carry, outlines how design-oriented solutions and strategic modifications will usher in the next era of hospitality, where a strong commitment to wellness serves as a new gold standard for the industry. READ MORE

Because of COVID-19, many revenue teams had to be furloughed. Not all will return, leaving vacancies. Could it be time to evaluate the kind of Revenue Manager that will move your property forward? The revenue manager of the future will be part accountant, part marketer, part guardian. This revenue manager will be the gatekeeper of revenue. There are five strong foundational skills to look for in the revenue manager of the future. Lily Mockerman explains these skills, how to recognize them in a revenue manager, how to keep them on your team, and how to help them shine. READ MORE

Does COVID-19 (coronavirus) afford hospitality industry operators relief from their contractual obligations? Hospitality industry operators are feeling the impact of coronavirus. The question may arise as to whether the coronavirus affords hospitality industry operators relief from their contractual obligations. In some cases, those contractual obligations may have arose months or years before coronavirus. Unfortunately, there is no definitive answer for all hospitality industry operators and, thus, hospitality industry operators should consider taking steps to examine their options, including but not limited to, the steps set forth below. READ MORE

August FOCUS

Food & Beverage: New Technological Innovations

The hotel food and beverage (F&B) environment has been impacted significantly by the coronavirus pandemic, leading to many chains being forced by circumstances to pivot to a new way of operating. In the short-term, many hotel F&B divisions have looked at repurposing their spaces, while others have simply stopped operating for the interim. Industry-leading hotels that previously offered fine dining and event management have shifted to offering food delivery services that recreate the restaurant experience at home. As we move towards the post-Covid world, here's what I expect to see happening in F&B as hotels try to get back to the new normal. READ MORE

The hotel food and beverage (F&B) environment has been impacted significantly by the coronavirus pandemic, leading to many chains being forced by circumstances to pivot to a new way of operating. In the short-term, many hotel F&B divisions have looked at repurposing their spaces, while others have simply stopped operating for the interim. Industry-leading hotels that previously offered fine dining and event management have shifted to offering food delivery services that recreate the restaurant experience at home. As we move towards the post-Covid world, here's what I expect to see happening in F&B as hotels try to get back to the new normal. READ MORE

On the food and beverage front, the tried-and-true approach of sourcing local produce not only remains a constant; it is now more significant than ever in the wake of the global pandemic. Despite all of the restrictions and immense challenges wrought by COVID-19 on the hospitality industry, the guiding principle of buying local is not just about your hotel being more reliant on its own backyard as a result of the coronavirus. It's also about, importantly, supporting your local communities as much as possible. Many family businesses are doing it tough and we're all in this together. READ MORE

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More from our online Library Archives...

Robert Hood

From each and every negative comes the potential for a greater and more positive outcome, and we have to find it. Our world has changed as a result of COVID-19 and that should be no surprise to anyone. In an industry which has been decimated in a way that I never thought possible, we must look at ways of rescuing it from disaster. Reinvention has to be the solution, this can sometimes be a painful and bumpy journey, with chances to be taken, and while anything new holds its own element of risk, in the most uncertain of environments we have a unique opportunity to be able recreate ourselves. READ MORE

Elizabeth Blau

It is undeniable that technology has had immeasurable impact on the world of food & beverage. Suddenly, there is an energetic drive to "keep up" with rapid transformations and reprioritizations in our programming, operations and marketing. The younger generation remains at the forefront of these changes and thus millennial restaurant professionals are having a higher level of impact on our industry than ever before. This generation has the opportunity to tackle new possibilities aggressively and wisely. Food is changing and so is the way we learn about it. How is a millennial chef to understand their possibilities in the context of this modern age? Let's dig in. READ MORE

Coming up in September 2020...

Hotel Law: Protecting Guest Privacy

Every business is obligated to protect their customers from identity theft but unfortunately, data breaches have become all too common. In an effort to protect a guest's right to privacy and to safeguard their personal data, the European Union passed a General Data Protection Regulation (GDPR) that could hold hotels legally liable for any breaches that expose a customer's sensitive personal information. Though the GDPR only pertains to EU citizens' data, any international business that mishandles their data can be legally responsible. Another legal issue of concern is the fight involving hotel "resort fees." Several states attorney generals have recently filed suit against two major hotel chains in an effort to litigate this practice. Their suit alleges that these companies are "engaged in deceptive and misleading pricing practices and their failure to disclose fees is in violation of consumer protection laws." The suit seeks to force the hotel chains to advertise the true price of their hotel rooms. There are several other legal issues that the industry is being forced to address. Sexual harassment prevention in the workplace is still top of mind for hotel employers-particularly in New York and California, which now statutorily require harassment training. Hotels and motels in California will also soon be required to train all their employees on human trafficking awareness. Immigration issues are also of major concern to hotel employers, especially in the midst of a severe labor shortage. The government is issuing fewer H2B visas for low-skilled workers, as well as J-1 visas for temporary workers. Though there is little hope for any comprehensive immigration reform, hotel lobbying groups are actively seeking legal remedies to alleviate this problem. These are just a few of the critical issues that the December issue of the Hotel Business Review will examine in the area of hotel law.