From the looks of it, doom and gloom seem to surround us at every turn. We hear and read about the downturn in the economy in the newspapers, on the evening news, from the Sunday morning "talking heads", at cocktail parties and business events, around the water cooler and even in supermarket tabloids. This economic downturn is affecting every industry - including the hospitality industry. More and more hotel owners may begin to find themselves in financial turmoil and may have to turn to bankruptcy as a solution to a very difficult set of circumstances. READ MORE

Some soar 30 stories high. With banks of elevators around the perimeter. Towering palms or pines or lush flowering tropical plants. And "surround-sound" and showcase lighting. Others are much more reserved and sedate. Elegant, with exotic Persian rugs, expensive tapestries and museum quality artifacts. While others tastefully blend accents of marble and onyx with clean, contemporary furnishings. Whether you favor grandiose atrium style lobbies, smaller, club-style lobbies or scaled-down, simplistic but ultra-sleek foyers, one thing is certain: lobbies have the power to charm, dazzle and entice you... luring you in and seducing you to stay. Guests' impressions of what they are about to experience both start and end with the hotel lobby. That's why lobby design - the visual images, the total sensory experience - is so important. READ MORE

Have you ever had an annual review and was surprised at the fact that your performance was not up to par? Have you ever given an annual review to a surprised and disappointed employee? All too often employees have no idea how their managers see them or what they can do to improve until it is too late. This practice of yearly or semi-yearly reviews that are subject to surprise is quite ineffective and uninspiring. Ongoing coaching is the perfect remedy. Many managers believe that they already coach, but all too often their idea of coaching is telling people what to do. Good coaching utilizes a specific set of questions and inspires self-discovery, resulting in employees taking personal responsibility for their behavior. READ MORE

More than ever the spa industry has embraced technology to create better guest experiences and maintain more efficient business operations. In this article, we look at what a spa operator should know and ask before deciding which spa software platform would be best for his or her spa. The key message here is to be prepared before you go shopping. READ MORE

The competitive environment in the hotel industry is undergoing increasing change. Beyond mergers and consolidations, hotel and management companies are seeking to leverage their existing brand portfolios through "brand extensions" or "co-branding" relationships, particularly in the luxury segment of the market. These new relationships will almost certainly have an impact on the so-called territorial restriction provision commonly found in a management agreement - the provision that most often dictates if, and how, a hotel operator can compete with a hotel owner. In considering what that impact might be in this evolving legal landscape, owners and operators should ask themselves three basic, but critically important questions. READ MORE

Bamboo is one of, if not the fastest growing plant on earth and wherever it grows it's been used as building material for as long as humans have been building. But now that it's been certified that properly treated Structural Bamboo meets international building codes, bamboo has become one of the fastest growing structural building materials in the worldwide sustainable construction industry. The largest modern bamboo building built so far: 55,200 Sq Ft. The International Code Council (ICC) certified in 2004 that Structural Bamboo Poles produced by Hawaii-based Bamboo Technologies comply with International Building Code (IBC), International residential Code (IRC) and Uniform Building Code (UBC) standards and since then over 100 building-code compliant bamboo structures used as homes and vacation resorts have been pre-fabricated and shipped from the BT factory in Viet Nam to be re-assembled on sites all around the world. READ MORE

Because parking is not a core focus in the hospitality industry, the strategic planning and analysis often found in other areas of hotel management are rarely found in parking operations. There is a tremendous opportunity to improve overall effectiveness and financial performance in every phase of the hotel life cycle. In this article we explain some of the mechanisms for improving your operation through strategic management of your asset. With the industry facing such challenging times, hotel parking is an unexplored area ripe for the financial gains desperately needed by most properties. READ MORE

There are certain catchy phrases that seem to be automatic in service delivery. The problem is that they are automatic. How do the words we choose and the phrases we say impact the service experience? Are these expressions mundane collections of words provided to or thought of by employees as simple solutions to common situations? Or could they be opportunities to capture the attention and favor of guests who want to be surprised and delighted? Words and expressions can make a powerful difference in how guests perceive messages and communication. READ MORE

With the current state of the economy, it is not at all surprising that consumers and hotels alike have developed a frugal mindset. Or as one upscale frequent traveler aptly put it, my wallet is closed! So just what can your hotel do to be tough, be ready, and get going, and still be on-trend with the new luxury consumer? The answer lies in a popular song originally recorded by Billy Ocean in 1985: When the going gets tough, the tough get ready. The operative word is, of course, ready. This article is the second of a two-part series that looks at how lodging properties can take advantage of the paradigm shift between old luxury and new luxury. READ MORE

The big buzz these days is to talk all about the customer Experience. It is pass'e to use the term customer service and all the rage to sing the praises of the customer's experience. I am all for delivering memorable and pleasurable experiences, especially in the hospitality industry. I have been advocating being a "Memory Maker" for many years. It is just that no matter what you call it, the route to the customer's experience comes through the employee. If we only focus on the customers and do not give equal focus to the employees, we do not have a prayer of delivering the experience we are striving for or promising in our branding and advertising. READ MORE

In this challenging economy, one of the quickest ways to turn around sluggish spa sales is to focus on retail. Generally, most spa locations overlook retail's potential without realizing they are missing out on increased revenue potential. A well run spa with a heightened focus on retail can achieve a 20-30% retail-to-treatment revenue ratio, a play that can provide a noticeable boost to the bottom line. The good news for operators is that with a few simple changes and without a large financial investment, attaining the 20-30% goal isn't just within reach, it's realistic. Here's how: READ MORE

It is undeniable that hotels have become significantly more efficient and technology savvy over last decade, with the wider deployment of technology being a primary driver for positive progress. However, there is much room for improvement, particularly in the group side of the house. In light of today's economic uncertainty, hotels now more than ever need to make sure that they are operating as efficiently as possible, taking advantage of the latest technologies to get there. The question really boils down to, how can you do more with less, how can you generate more revenue and save costs, even in a downturn? READ MORE

Changes in supply and demand patterns are the two factors that cause shifts in the hotel industry cycle. Currently, most hotel owners, operators, and analysts are bullish with regards to the short- and intermediate-term outlooks for the lodging industry. On the demand side, occupied room nights continue to climb despite rising gas prices and multiple hurricanes. Barring an unforeseen catastrophic event, our PKF Consulting/Torto Wheaton Research Fall 2005 Hotel Outlook forecast calls for growth in demand each year from 2005 through 2008 at a 2.5 percent compound annual growth rate. READ MORE

Welcome to a new world, where the debate over the science of global warming is over, but the hard work of combating it-with only a very limited window of opportunity-is only just beginning. We have to act quickly. According to new studies published last March in the respected journal Science, warming temperatures are likely to cause a catastrophic, long-term meltdown on the roof of the world in Greenland and in Antarctica. Scientists say we have a decade at most to reduce our emissions and avoid a nightmare scenario that would flood not only below-sea-level New Orleans, but also much of south Florida and the Outer Banks of North Carolina, as well as the California coast. READ MORE

The difference between day spas and hotel spas lies in the service. Generally, guests tend to feel more comfortable in smaller venues where they consider they are receiving personalized service. They want to feel known and have their needs understood. They return to the favorite therapists who know their likes and dislikes. As spas become an increasing part of a hotel's revenue base, service needs to match expectations; and that improvement comes from both within the spa as well as the hotel side. Currently, this kind of personalized service is less common in larger hotels where patrons tend to feel like one of many. The Spa Butler can help bridge this gap. READ MORE