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Due to the COVID-19 pandemic, consumers have changed how they purchase products more extensively utilizing on-line ordering and home delivery. In response, restaurants and bars have pivoted to expand their businesses in this direction. To help struggling on-premise businesses, numerous states have temporarily or permanently relaxed restrictions on alcohol beverage sales making it easier for bars and restaurants to make this pivot. READ MORE
The COVID-19 pandemic and resulting restrictions on domestic and international travel, economic activity, and individual movement are having an unprecedented impact on the lodging and tourism industry in Latin America and worldwide. While government authorities across the region work to manage restrictions and phased reopening plans, uncertainty prevails over the duration of the global pandemic. READ MORE
Leading a business in the era of COVID-19 is a brave new frontier for even the most seasoned executive. Particularly so if your career has been in one of the hardest hit industries such as ours. Success requires the kind of resiliency, perspective and endurance which can only be achieved through great physical, mental and emotional strength training. READ MORE
Hundred-year floods, hurricanes, wildfires and snowstorms seem to be increasing in frequency. After the wildfires we've seen out West, the hurricanes that have plagued the Southeast and the derechos and blizzards that have hammered the Northeast and Midwest, hoteliers have realized that preparation is key. But what are best practices in terms of disaster planning? Let's take a look! READ MORE
Based on Cyber HITEC's 2020 keynote session of the same title, this article investigates an emerging trend in management strategy: customer service. What do you think of when you hear the term hospitality customer service? Do you perhaps recognize a front desk agent, server, or valet parking attendant face-to-face with a customer? Customer service is much more than these examples though. READ MORE
Luxury Frontiers' design of Madwaleni River Lodge at Babanango Game Reserve blends luxury, cultural heritage, and sustainability. By incorporating local craftsmanship, repurposing invasive species, and fostering community involvement, the project celebrates the land's rewilding while promoting cultural preservation and economic empowerment. This conscious design approach elevates guest experiences and strengthens the connection between nature, heritage, and community development.
READ MOREAs 2024 comes to a close, hospitality businesses need to start thinking about what challenges and opportunities lay ahead in 2025. Future trends like technology integration, personalization, and sustainability, are just a few highlights that show just how important it is for businesses to adapt to the ever evolving consumer experience to ensure seamless, memorable experiences.
READ MOREGen Z travelers expect authentic, innovative, and sustainable hotel experiences. They want personalization, mobile check-ins, and high-speed Wi-Fi. Aesthetic views that are social media-worthy, wellness offerings, and sustainable procedures also stand in importance. Transparency, inclusion, and digital convenience are essential for Gen Z travelers. Hotels that offer meaningful interactions, honest branding, and integrated media platforms that engage Gen Z travelers will often earn their loyalty.
READ MORELike baseball? Sure, who does not?! In wellness-oriented developments do not expect a better season just because of a new jersey! Make sure that your development, and operational team is characterised by home runners, those who know their crafts and others who can mark their contribution. You need to navigate in the wellness world defined by four cornerstones: short- or long-term value contribution, and tangible or intangible assets.
READ MOREAn effective upsell strategy in hospitality hinges on understanding guest needs and offering personalized, relevant enhancements to their stay. By integrating upsell options into the booking process, hotels can elevate guest experiences, maximize amenity utilization, and increase revenue. Prioritizing transparency and sustainability in these offers builds trust and appeals to all types of guests, ultimately fostering long-term loyalty and encouraging direct bookings.
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