Exploring partnerships for hotels with media players in an industry that's facing further fragmentation. Is it enough to offer access to streaming giants like Netflix, Hulu and Amazon Prime? How are new players like Peacock and Disney Plus changing the game? What about other avenues like cloud gaming? Let's explore how COVID-19 has only made the prevalence of in-room entertainment more important. READ MORE

As if hotels didn't have enough to deal with amid the COVID-19 pandemic, cybersecurity is becoming a bigger concern. Hackers are capitalizing on the evolution of IT infrastructure and the increasingly important role it now plays in keeping operations up-and-running. In this article, we'll cover some ways to execute an end-to-end cybersecurity strategy and keep critical power assets protected. READ MORE

Tourism must come back, and the question is how. The industry has a choice: return to business as usual (or worse, take backward steps in progress) or use sustainability as a core driver for a safe return. In this piece, Sabina and Gloria Fluxà, respectively, CEO and Corporate Sustainability Officer (CSO) at Iberostar Group, share what they believe are three key aspects to consider to build a better industry. READ MORE

Now more than ever it is important that hotels look for ways to reduce friction in the hotel experience. In this article, Rick Garlick will examine the ways in which technology can help reduce friction in the hotel experience, leading to more enjoyable experiences for travelers. Such tactics that Rick suggests hotel brands adopt include one-click booking, smart luggage, and in-room technology. This article will also look at factors beyond technology that hotels have to weigh when it comes to reducing friction in the hotel experience, as interaction-less guest experiences, health and cleanliness practices, and guest communications. READ MORE

All hospitality organizations strive to embody a corporate culture of service to guests and community. But how do we establish and perpetuate this conscious workplace culture-one that represents worthwhile goals and values as it builds strong connections within and without our organization. This article will discuss positive actions that can help drive our business and the ways they work to satisfy some of the most basic human attitudes and values. It is important to stress that a time of stress puts our corporate culture to its test. Will we pass? READ MORE