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A successful hire is about more than a polished resume. Hospitality leaders must look for less tangible (but essential) traits during interviews, like adaptability, preparedness and communication skills. In this article, I will outline the key attributes hiring managers should recognize during the interview process to build high-performing, well-aligned teams in today's changing hospitality landscape. READ MORE
Hotels must come up with new ways to successfully attract and retain employees and boost their appeal to new cohorts of candidates in an ever-intensifying race for skilled workforce. In this article, we examine the difficulties and challenges they need to overcome in the labour market and how they can build resilient and innovative human resources strategies. READ MORE
As the landscape of luxury hospitality continues to evolve, guest expectations are shifting toward more meaningful, personalized, and purpose-driven experiences. Today's high-end travelers are not just seeking opulent environments - they seek services that align with their values, lifestyles, and emotions. From wellness to hyper-personalization, luxury hospitality is embracing innovation to meet these modern demands. READ MORE
Are you elevating your junior guest experience to add value when targeting Millennial and Gen Z parents, and even Gen Alpha family travel 'influencers'? An underserving and unintentional kids' club is no longer enough. Itavi founder and CEO Ayana Rodriguez shares insider tips on how to design an intentional and engaging junior activities program, along with the importance of mindful and measurable marketing strategies. READ MORE
Managers are overloaded as today's workforce leans on them more than ever for answers and support. Pointing fingers at GenZ won't stop high turnover. Instead, executives must better equip managers to coach independent problem-solving and support staff through personal challenges, both critical to keeping employees of all generations skilled, engaged, and committed in an increasingly competitive workplace. READ MORE
The COVID-19 pandemic drove home the importance of well-crafted group sales agreements for hotels. Ambiguities, broad terms and inconsistencies led to cancellations and lost revenue in the hotel industry. Lessons learned from the pandemic can strengthen the force majeure termination, cancellation and attrition clauses in GSAs and also aid the sales team in the future.
READ MOREArt in hospitality transcends time, becoming a narrative tool that ties guests to the local culture, heritage, and identity of a location as well as the hotel's interior aesthetic. Thoughtfully curated, art shapes the environment, enhances emotions, and creates lasting memories. Localized and authentic creations foster a deeper connection, while narrative-driven and thought-provoking pieces engage travelers, making each hotel visit a transformative and immersive experience.
READ MOREHotel renovations for the modern traveler focus on enhancing guest experiences through technology, sustainability, and wellness. Key updates include smart room features, energy-efficient systems, and eco-friendly practices. Hotels also prioritize health-focused amenities, such as fitness centers and wellness spaces, while creating unique, local experiences. These renovations cater to tech-savvy, eco-conscious, and comfort-seeking travelers, redefining traditional hospitality.
READ MOREThe hospitality industry has not changed significantly in the past 100 years basically. While the making of reservations and researching locations has done a wholesale flip in the past 20 years, at the end of the day, guests arrive, get a room, expect it to be clean, stay, check-out, hope for a correct bill, and continue on with their lives. How can technology help vs. hinder that expectation and process.
READ MORETechnology is revolutionizing how professionals connect, engage and collaborate. From AI-driven matchmaking and interactive site visits to touch-free check-ins and digital credentials, these tech innovations are enhancing efficiency, engagement, and decision-making in meetings and events. Jamie Bruce, President of Teneo Hospitality Group, explores 11 key advancements that are undoubtedly shaping the future of the industry.
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