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Coming out of the COVID pandemic requires hotel and restaurant operators to carefully scrutinize their financial position as it stands currently. After the extreme upheaval from COVID, it might be all-to-easy to overlook standard financial measures. However, hoteliers should quickly get back into the habit of monitoring standard ratios, and create plans to bring current, post-COVID readings back to the "normal" range as quickly as possible. READ MORE
Restaurants are an irreplaceable pillar of a great guest experience. From Michelin star dining to quaint B&Bs, hoteliers would struggle without in-house restaurant services. Tech-empowered solutions-supply chain management, sanitation, and personalized dining-will help restaurants take back their rightful role in hospitality 2.0. READ MORE
The COVID-19 pandemic impacted the food and beverage industry significantly, no more so than in hotels. As hotel occupancies grow and food and beverage operations ramp up, an opportunity presents itself to make the Food and Beverage Department more of a profit centre than ever before. We will examine how hoteliers can use the lessons from the pandemic to re-image their Food and Beverage Departments. READ MORE
For many hotels, the pandemic led to the sterilization of the hospitality experience. With hotels serving as an escape from reality, did these changes burst the bubble that travel creates, hurting recovery in the long run? Sergio Maclean of Mac&Lo Hospitality explores how optimizing guest experience does not have to mean compromising safety, and will ultimately help set the tone for building back to business as usual. READ MORE
Hospitality has only begun to scratch the surface of reducing food waste, but there are steps that can be taken now that will provide a backbone for the industry. The Rubens at the Palace hotel in London has implemented new strategies with The Red Carnation Hotel Collection to act on this issue, by installing AI technology in their kitchens and offering a new collection of sustainable food experiences for guests. READ MORE
Currently, today's global brand sponsors (i.e. Marriott, Hilton, Hyatt, Accor, Sonesta, etc.) market 200 or more brand names/affiliations from which to choose. How did all this happen? And has it been for the good of the industry… and hotel owners/investors. What lies ahead? This article covers hotel branding history, and more, with opinions shared by industry leaders who have been at the lodging industry's forefront during this period.
READ MOREDoes innovation always need to be technology-based? Also in wellness, or in hospitality? Make sure that in your innovation team there are people who can think, feel and focus differently. Turning ideas to implementable and successful services your team needs the involvement of a Magpie, a Magician, an Explorer and a Babysitter. Yes, exactly. All four of them.
READ MOREIn today's competitive lending climate, hotel owners face stricter underwriting, lower leverage, and extended timelines. SSP CEO Jacqueline Villamil and Finance Executive David Kasten share how to improve approval odds: lead with a complete financial story, avoid common pitfalls, run parallel lender processes, and design resilient capital stacks. Preparation, precision, and foresight can turn competitive proposals into closed deals.
READ MOREHilton Anaheim has redefined hotel dining through a bold, property-wide culinary transformation. Led by Chef Prabeen Prathapan, the multimillion-dollar renovation introduces new concepts like Poppy's, Saltflower, Hansen's Market, and Poppy's Lounge - each crafted to serve both locals and travelers. With a focus on seasonal ingredients, community connection, and design-forward spaces, the hotel becomes a true Southern California dining destination.
READ MORERedefining engagement in the hospitality industry is essential to recruit and retain good talent. It begins with examining the current state of engagement and making changes - that is "acting" on the information gained and building a culture of belonging. If employees feel a sense of belonging in an industry that is fast-paced and demanding, there is a chance to reverse employee disengagement.
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