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The hospitality industry has lost its way and nobody dares to point this out in articles or at hotel conferences. Hospitality is about unconditional love and the hospitality experience should radiate the energy and spirit of unconditional love, but hotel group executive boards continue to be blind to this. This article serves to cast light into the darkness. READ MORE
During the current crisis, Quality (Assurance) has not been high on the agenda of most hoteliers or their bosses in the corporate offices. The situation is being exacerbated by huge staff challenges-turnover-that most hotels face. Perhaps this is a good time to question the status quo and the traditional approach to improving and perfecting quality. READ MORE
After a year marked by quarantine and isolation, travelers are looking for total escape. Families and individual travelers are more eager than ever to think out-of-the-box and reluctant to book a room in a run-of-the-mill hotel with generic amenities and design elements. The kinds of nuanced design and architecture features that provide guests with truly transformative experiences will be increasingly more important for the next generation of hospitality projects. READ MORE
Travelers re-engaging the world after COVID-19 pandemic isolation seek culturally authentic, spiritually fulfilling, and physically safe and healthy hospitality settings for rejuvenating experiences and a sense of well-being. Business travelers or families on vacation may be interested in exploration and adventures or a place to decompress from their busy work schedule; wellness and sustainability are central to satisfying these desires. READ MORE
Cheryl Smith, Regional Practice Leader, and Alex Campbell, Director of Hospitality Studio, of NELSON Worldwide, discuss the hotel design trends hoteliers and travelers can expect to see in the new year. The design experts will provide insight into how the pandemic shifted traditional hotel design and how to create a memorable experience for guests while keeping their health and safety top of mind. READ MORE
Digital nomadism is becoming a viable lifestyle, blending remote work with global travel. This article highlights the importance of structure, communication and community, while noting how visual appeal and hotel adaptability can shape the experience. More than a trend, it reflects a broader shift toward flexibility, autonomy and redefining what work-life balance can look like.
READ MOREThe hospitality industry is experiencing a seismic shift as Artificial intelligence (AI) is rapidly transforming the role of the revenue manager, ushering in a new era for hotel profitability. While some may fear AI as a job-killer, the reality is far more exciting. This intelligent revolution is creating a breed of "revenue management renegades" - a generation empowered by AI to become strategic masterminds, not just data crunchers.
READ MOREThe travel industry is evolving fast, driven by travelers who want more than just a place to stay; they're after experiences. To stay relevant, travel brands must think like top consumer companies, building real relationships, curating memorable experiences, and creating ecosystems that keep travelers coming back. The future of vacation isn't just about where you go, it's about how it makes you feel.
READ MOREExperiential travel has surged in popularity, driven by affluent Millennials and Gen Z seeking unique and immersive experiences over material possessions. This trend is fueled by higher disposable incomes and a YOLO mentality. Popular activities include scuba diving, ziplining, and cultural city trips. Resorts and travel businesses are adapting by offering specialized packages and environmentally conscious options to cater to these preferences.
READ MOREA job description is one of the most underrated weapons in an employer's arsenal. A well-crafted job description can outline expectations, confirm employee job duties, and provide defenses to a myriad of employment lawsuits. Not only can job descriptions be a tool for compliance with laws, but they can also be a cornerstone of performance evaluations for purposes of effectively managing problem employees.
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