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Groups today are looking to go beyond the boardroom by visiting hotels and resorts that offer unique experiences for corporate travelers, whether it's for team building activities, incentive travel, or group retreats. Properties now must look at providing experiential offerings that speak to the destination and provide a sense of place, boast authentic dining and culinary offerings, or provide unique wellbeing experiences that go beyond your typical hotel spa menu. READ MORE
In-person meetings are back. After years of virtual events, meeting organizers and attendees are used to the perks of meeting online. So that means there's a new normal hotel group managers need to adopt: hybrid meetings. Explore the pros and cons of hybrid events, their challenges, and how the right event tech can mitigate them. READ MORE
The event industry over the last several years has seen highs and lows, and continues to evolve in the best way. The future of in-person events looks bright, and learnings from a remote world have jumped in to shape a menu of services that cater to a much wider audience. Today, customization is key to success. READ MORE
Close to two-thirds of corporate events in North America will be held in person this year. If your property wants to increase its events revenue and book repeat business, priority No. 1 is to empower event planners and property staff with comprehensive solutions that help them create truly memorable events and exceptional experiences for their clients and their attendees. Your property must possess three key attributes to ensure a rewarding partnership with planners that contributes to a successful event and satisfied attendees. READ MORE
As hotels seek to regain customers and return the number of conferences they host to pre-pandemic numbers, the need for "doing things differently" is clear. The old model needs an update; forward-thinking hotel group managers must seize the opportunity: Develop a system by which customers can add a virtual component to their in-person conferences and events. Enter the Hybrid Conference. READ MORE
Succession planning in hospitality is often overlooked - yet it's critical to preserving brand integrity, guest experience, and long-term value. This article explores why future-proofing leadership should be a strategic priority, not a reactive measure. From building internal bench strength to knowing when to look outside, it offers a roadmap for resilient leadership at every level of a hospitality organization.
READ MOREThough staffing continues to pose challenges across the hospitality industry, hotel owners and operators have more opportunities than ever to empower their workforce. A renewed focus on technology, flexibility and career development are all part of a strengthened recruitment and retention process, particularly for general managers. These people-focused efforts lead to greater guest satisfaction, engaged associates, and long-term success through hotel performance.
READ MOREThis article explores advanced revenue management tactics used by hotel industry insiders, we call "Revenue Sleuths," to outmaneuver competitors and maximize profits. Key strategies include proper rate shopping, manipulating discount availability, corporate rate espionage, last-minute inventory manipulation, market segmentation, length of stay controls, and dynamic pricing. These sophisticated approaches help optimize revenue while maintaining a competitive edge.
READ MOREHotels and Resorts are back. People are once again traveling and spending money. Guests are willing to pay high prices but are coming with high expectations. While there is some acceptance of their dollar not going as far as before, there is no tolerance for inconsistent, poor service – nor should there be. The right training professional who embeds themselves in the operation can breathe life into service standards and ensure consistent, phenomenal guest care by following the clear pathway to success.
READ MORETechnology plays a critical role in ensuring properties can delight guests. The integration of technology across the property allows staff to offer an exceptionally customized stay that maximizes Return On Experience (ROE). The 'High 5 of High Return Hospitality' are five outcomes properties need to focus on achieving to ensure their technology is empowering their staff to create personalized, zero-disappointment guest experiences that maximize ROE.
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