Hotels and Resorts are back. People are once again traveling and spending money. Guests are willing to pay high prices but are coming with high expectations. While there is some acceptance of their dollar not going as far as before, there is no tolerance for inconsistent, poor service – nor should there be. The right training professional who embeds themselves in the operation can breathe life into service standards and ensure consistent, phenomenal guest care by following the clear pathway to success. READ MORE
While there is a challenge attracting and retaining talent in any industry, it is particularly difficult to attract and retain talent in the hospitality industry. This article will address the need to identify and address gaps in the recruitment process, in salary and benefit offerings, and in a company's overall culture in an effort to attract and retain talent in the future. READ MORE
Audubon International's Green Lodging certification process takes into account each individual property's environmental stewardship efforts based on what their guests ask for, what they're looking for, and what's happening both in the "front" and "back" of the house. Here are examples of important sustainable practices and trends, seen and unseen. READ MORE
In the ever-evolving landscape of the hospitality industry, the role of revenue leaders has become increasingly pivotal. To stay competitive and adapt to the dynamic market, organizations must identify, nurture, and empower the next generation of revenue leaders. This article explores comprehensive strategies to build a stable and reliable revenue team for today and the future. READ MORE
Second to only the Millennial generation, Gen Z's are soon to emerge as the dominant consumers in the coming years. What drives them? Sustainability in all its forms. Hoteliers who plan and build sustainability into their offerings now will have a greater market share. Let's see if your hotel and sustainability marketing measure up to Gen Z's expectations. READ MORE
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