The hotel sector has never been a stranger to the winds of change. What was once considered leading-edge customer service practices, like offering free internet to guests or express checkout options, are now basic expectations that travelers view as standard services. Just as the hotel industry has evolved, so have the approaches that hotels have taken to attract the right guests at the right prices. The practice of revenue management, and the systems used to make accurate pricing decisions, have become even more precise and sophisticated in recent years. Most recently, these systems have begun incorporating data on competitor pricing activity and the pricing of services outside of guest rooms, like function spaces. Undoubtedly, the biggest change in revenue management today is the influx of large volumes of guest data and its impacts on future pricing decisions and hotel promotion. READ MORE

Many individuals and companies might not realize this, but social media is changing the face of recruitment in many ways, including a company's ability to secure the best talent. They are doing this by utilizing social media to provide incredible insights into candidates' backgrounds, personalities, the company they keep, and what their personal life looks like. Employers are looking at social media sites more and more as they check candidates to find out who they may know in common. READ MORE

The International Hospitality Industry is witnessing a growing surge of Millennials joining the workforce. These Generation Y employees have great potential to fulfill in terms of contribution to company success. Research shows that hotels still have problems defining and implementing approaches to talent and consequently, there can never emerge a strategy to effectively attract and retain the human resources for future needs and to fill emerging skills gaps. So, the key question is why can't we retain Generation Y talent? READ MORE

Hotels are interested in recruiting and retaining top talent to ensure high levels of performance. This requires the ability to tap into the motivations of your workforce, which is increasingly becoming more diverse. So, what motivates employees? The answer depends on who you are trying to engage and the process to do so. This article explores how workforce demographics are impacting employee motivation; what factors HR leaders need to address; and provides leadership tips to spark intrinsic motivators, specifically for different generations. READ MORE

The perception used to be that the purpose of a first interview is to get invited back for a second interview. This is because the decision for next steps then rests solely on the shoulders of the candidate, and options are limitless. But does every candidate who interviews with your organization want to be invited back for a second interview? If not, consider the possibility that although the interviewing process is designed to both screen as well as sell, there are ways to maximize the odds of candidates craving an invitation to return. READ MORE