It is a well-known fact that social media plays an important role in a hotel's brand awareness strategy. But what else can social media presence do for a hotel? Let's see what the numbers tell us. Facebook has been ranked #1 and the most widely used. Twitter has 317 million monthly users. Instagram ads continue to provoke their users to action by visiting websites for one example. These facts alone should be enough of an incentive for your hotel to take a hard look at engaging with social media. READ MORE

The importance of technology in the hospitality industry grows every year, and with each new year brings new options for hoteliers to consider. From creating better experiences for guests, to collecting and tracking meaningful data points, when implemented correctly, technology can make an impact. This article examines the due diligence and critical steps hoteliers should take when evaluating new technology. Additionally, this article outlines the key elements of an effective and revenue-driven hotel technology stack, that includes focusing on marketing and operational aspects to create optimal success for hoteliers. READ MORE

Luxury travel is one of the most lucrative segments for hoteliers, but success depends on publicizing that you are innovating and a market leader. A travel public relations company that specializes in hospitality PR monitors the emerging trends worldwide to best position its hospitality clients for success. These trends shift quickly in today's digital environment, so it is vital to stay abreast of them by subscribing to Google Alerts, and regularly reading top media outlets like Skift. It is important to position your property in the context of trends, because that is what will perk up the ears of editors, journalists and the all important bloggers. READ MORE

With 2018 underway, we know that travelers will increasingly be looking for ways to extend their business trips into personal vacations. Not only does this cut costs for many travelers since they are already there for business, but it enables them to get out and explore more places than they would get to otherwise. With “bleisure” rising in popularity this year, it's imperative that hotels take advantage of this growing trend and put strategies in place that target the appropriate demographic, boost occupancy levels throughout the year and encourage guest loyalty. Let's take a look at how hotels can help convert business travelers into bleisure travelers. READ MORE

Hotels spend a lot of time, money, and resources to ensure the satisfaction of their guests. Commercials insist that a certain hotel knows what their guests want before they themselves do, or that they offer customizable amenities to keep their guests feeling right at home. But are these tactics more lip service than customer service? Is there a better way to build customer loyalty? For a growing number of hotels, the answer is “yes,” and surprisingly, their focus isn't on the customer at all. The following article presents three reasons why customer satisfaction shouldn't rely on pleasing guests, where the focus should be, and the most effective way of doing that. READ MORE