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It's all about the guests. That's the thinking every hotel owner and hotel operator should have in mind all day, every day. COVID and the ensuing economic strife have made that more difficult. Hotels have pressed the pause button in a variety of ways, including capital improvements. At the same time, they are experiencing reduced occupancy rates. Their challenges are immense, but so are the opportunities. READ MORE
In the past few months alone, the pandemic has unleashed its new norm for us, forcing properties such as AC Hotel Washington DC Convention Center to adjust to these new beginnings as we open its doors. With concerts, events and conference meetings postponed and cancelled nationwide, it has caused a dramatic decrease in urban travel. It is up to us, as operators, to instill that confidence or we will continue to see weak demand. READ MORE
Since Cleopatra's reign, copper's antimicrobial talents have been protecting populations killing 99.9% of all bacteria it touches. What other piece of furniture or material can scientifically support such a claim? By incorporating copper products into the design of your spaces and sharing its story in your marketing, you will offer an extra level of confidence for today's safety conscious guests. READ MORE
The pandemic has accelerated a broader conversation about the importance of designing hospitality spaces that support visitor health and wellness. To stimulate the travel economy, hotel properties must step up to the plate with effective design solutions that make people feel comfortable and excited to book their stay. Here are six areas of hotel interiors that will see the biggest changes. READ MORE
Monika Moser, Regional Managing Director for Wilson Associates' New York, Paris, and London studios, offers her insight into the key role of architectural interior designers in a post COVID-19 world. She oversees three of the international firm's three offices and shares potential solutions for the evolving hospitality and food and beverage industry. READ MORE
From advanced phishing attacks to deepfakes, ransomware diversification, bogus booking sites, and more, the cybersecurity landscape continues to change and hotels remain a top target. While companies are fighting back, threats still loom ahead for hoteliers. This article provides an overview of cybersecurity threats on the horizon for 2025 and provides strategies hotels can use to better protect themselves and their guests.
READ MOREHigh turnover in hospitality threatens operations and guest satisfaction. Staff endure stress from service demands, erratic schedules, and career concerns. Turnover strains budgets, disrupts team cohesion, and lowers guest trust. To counteract this, hotels embrace wellness-centric approaches, investing in staff well-being and fostering a culture of support and belonging. Ultimately, prioritizing employees leads to industry success and enhanced guest experiences.
READ MOREGuest education is often overlooked in hospitality, but it is an integral aspect of the experience. This education process offers significant benefits that go beyond simply informing them about the physical property, its amenities and outlets, and the surrounding destination. Education serves as a powerful tool for enhancing the guest experience, by building deeper connections, and communicating positive messages that can lead to lasting loyalty.
READ MOREHotels are increasingly turning vacant rooms into resources for social good, offering breaks for unpaid carers and supporting community initiatives. This purpose-driven approach strengthens ESG commitments, builds guest and employee loyalty, and enhances brand reputation - all at minimal cost. By repurposing unused inventory, hotels create meaningful community impact while reinforcing hospitality's true purpose: providing care, rest, and connection beyond just a bed.
READ MOREGone are the days of guests leaving a comment card or taking time to speak with a manager after a reservation. Today's traveler relies on digital review sites, Instagram stories (and the direct messages associated with them) and private messages to say how they really feel, leaving hotels vulnerable to unpredictable viral moments and swift changes in public opinion.
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