LIBRARY ARCHIVES Take a look at past articles and SUBSCRIBE TODAY!
Superheroes capture our imaginations and our hearts with their adventures and special gifts but what about the rest of us? What, if anything, do our hospitality workers have that catapults them to Superhero status?? Could it be…their Mask?? The mask may be an unexpected new excuse and superhero "gift" for hospitality teams to become more empathetic. What if, we transform when we put it on? READ MORE
As we begin to recover, it is a good time to rethink and refresh our offerings especially by reaching out to a previously marginalized market. The premise that seniors can save hospitality may sound far flung, but since they are the group with the vaccine dosage completed, they can and will go out. The question is will they spend their time and money with you? READ MORE
Ed Burke, Vice President of Rooms and Engineering with Aimbridge Hospitality shares his insights on the impact of COVID-19 on hotel operations. He discusses how he led his team to establish best practices, including a three-point training program called AIMClean, how to boost staff morale and engage teams, and what the future, post-pandemic world will look like as more consumers start traveling again. READ MORE
Who could have predicted that the most desirable hotel amenity of 2021 would be a complimentary COVID-19 test? As the tourism industry bounces back, hotels and resorts across The Bahamas are reinventing the guest and guest service experience through innovation and adaptability, writes Nassau Paradise Island Promotion Board CEO Fred Lounsberry. READ MORE
As hotels assess the impact of the COVID-19 pandemic, one of the biggest challenges they face is how to transition properties back to mainstream operation, while guarding the health of guests and staff alike. What if we commit to these learnings going forward and invest in the interventions that prioritize well-being for all? READ MORE
Hotels can enhance guest experiences while optimizing operations. Parking, whether valet or self-parking, is a great place to start as the parking experience is often the first and last impression made on guests. Other components include balancing staffing and amenities with strategic outsourcing and leveraging smart parking solutions. Embracing sustainability through electric vehicle charging and green infrastructure further strengthens a property's appeal and profitability.
READ MORETraining is an important part of the educational process. For hospitality, good training supports and helps new employees, managers and guests see the application of the education process. New concepts, content and analysis techniques can all be part of the training process. This article will review training trends and options, and the methods for optimal learning.
READ MOREAs luxury hospitality evolves, the hotel bar is no longer a velvet-rope sanctuary-it's a stage for inclusion, creativity, and cultural relevance. In this article, Bobby Carey explores how personalisation, storytelling, and immersive design are rewriting the rules, with Proof Creative's 20 Pillars providing the strategic framework for hotel bars to thrive in a more diverse, discerning, and connected world.
READ MOREThe hotel industry faces lasting impacts on brand value and brand strength due to pandemic-driven marketing cuts, as detailed by Brand Finance. Despite fiscal relief, these reductions harmed brand health and market positioning. Hotels that maintained marketing efforts rebounded more quickly. Strategies for recovery include reinvesting in marketing, leveraging data, embracing digital transformation, enhancing customer experience, and focusing on sustainability.
READ MOREHilton Anaheim's full-property renovation seamlessly blends comfort, style, and innovation to deliver an elevated guest experience that feels both fresh and familiar. Highlights include the use of locally sourced materials, sustainable design upgrades, and tech-forward enhancements throughout the property. With refreshed dining at Poppy's and Hansen's Marketplace, the transformation reflects Hilton Anaheim's ongoing commitment to modern, thoughtful hospitality.
READ MORE
