This article emphasizes the importance of introducing the benefits of AI to hotel guest. Key areas of AI uses to enhance the guest experience are identified. Skepticism of AI integration has created hesitation in interactions and adoptions of AI. Once guest understand the reasoning behind AI technology then properties will gain their trust and loyalty.

There is a lot that goes into hiring the best leaders, but often the vision gets cloudy when you are under stress to achieve results that include taking care of shareholders, guests, and other staff members. Learn how to stay focused and keep your eyes on the process that will help you secure covenantal leaders for your organization both now and for its future.

Sustainability is in the news constantly. As a headline, it is a relevant topic that has not been fully embraced. The argument is that sustainability is good business. The issue is making that connection for hospitality businesses and finding the price and value sweet spot for lodging and other hospitality businesses. This article will review trends and share benchmark sustainability business practices.

Wellness facilities, services, and amenities can significantly enhance overall revenue generation and profitability at hotels-if chosen wisely. In this article, we explore key factors that investors, developers, and operators should consider when selecting suitable wellness features. We also delve into specific wellness offerings that can deliver the highest returns on investment, helping stakeholders make strategic and profitable decisions.

It is no secret that there has been a transformation in board governance throughout the lodging sector - from small family-owned inns to a mega-resorts. Hotels, especially larger chains, began to adopt formal governance frameworks, including the establishment of independent boards of directors. Looking ahead, the future of board governance in the hotel industry will be shaped by five key trends. Can you name them?